Clips recorded in Chrome, Firefox, or Edge are saved in .webm format, which is not supported by Safari.
As a result, when using Safari to view recordings made in these browsers, you will see the following error message:
Video file not supported by current browser
Please try using a different browser
For the time being, you will need to use Chrome, Firefox, or Edge in order to view all Clips recordings.
Safari will only be able to preview recordings from tests which have been made in Safari.
Still need help?
If you still have any questions or concerns, please let our Support team know — we'll be happy to help!