Screen recording isn't supported when testing on a mobile device.
Maze detects when your testers are using a mobile device, and disables screen recording for those testers.
Mobile testers are prompted to allow microphone and/or camera recordings. Screen sharing won't be listed for these participants, even if you've enabled it in the Clips settings.
When viewing the results for mobile testers, we display the screens in the path taken by the tester. This isn't a true screen recording, since those aren't supported. You won't see the actual interactions.
In such cases, you'll see the following warning when viewing Clips recordings in the Results dashboard:
Tester screen is being simulated This tester was on mobile. Prototype screens are being displayed without interactions.
Because this is not a true screen recording, it isn't available for export or to be viewed in fullscreen.
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!