Due to technical restrictions, screen recording isn't supported in tests done on a mobile device.
Learn more about the supported Clips permissions
Tester experience
Maze detects when participants are using a mobile device and disables screen recording for them.
Mobile testers are prompted to allow microphone and/or camera recordings. Screen sharing won't be listed for these participants, even if you've enabled it in the Clips settings.
Viewing results
When viewing the results for mobile testers, we display the screens in the path taken by the tester. This isn't a true screen recording since those aren't supported. You won't see the actual interactions.
In such cases, you'll see the following warning when viewing Clips recordings in the Results dashboard:
Tester screen is being simulated This tester was on mobile. Prototype screens are being displayed without interactions.
Because this isn't a true screen recording, the clip isn't available for export or to be viewed in fullscreen.
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!