Screen recording is not supported on mobile devices. As a result, Maze detects when your testers are using a mobile device, and skips screen recording for those users.
Your mobile testers will be prompted to allow/deny audio and camera recording. Screen sharing will automatically appear as disabled.
When viewing the results for mobile testers, we display the screens in the path taken by the tester. This is not a true screen recording, since those aren't supported. You won't see the actual interactions.
In such cases, you will see the following warning when viewing Clips recordings in the Results dashboard:
Tester screen is being simulated This tester was on mobile. Prototype screens are being displayed without interactions.
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!