If live prototype embed is enabled and the prototype is restricted to specific groups/people, only that internal audience will be able to open the maze using the browser where they’re authenticated into Figma.
For instance, if your prototype is shared only with people in your organization, only logged-in members and guests will be able to load a maze containing that prototype.
Opening a maze preview or a live maze as an unauthenticated user will lead the maze to stall with an endless loader on the ‘Get Started’ button.
If you or your testers are seeing this issue:
- Please confirm that your file is using supported Figma permissions.
- If your prototype is restricted to specific groups/people, ensure that you or your testers have access to the Figma prototype, and are logged into Figma using the same browser used to open the maze.
If the steps above don't help, please reach out to our Support team for help.