
Laura Cunha
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Articles
Recent activity by Laura Cunha-
Manually collecting emails to use on Reach campaigns
At the moment, there isn't a way to directly recruit Reach participants within Maze. If you don't have the desired list of contacts within a third-party tool yet, you will need to manually source t...
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Deleting participants from your Reach database
Deleting a participant will permanently remove their profile in your Reach database, and their maze results records. Deleting Reach participants can't be reversed. To restore deleted participants, ...
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Why can’t I download certain Clips recordings?
When exporting individual Clips recordings, you might notice that the download and fullscreen options are not available for users who took the test on a mobile device, or who did not enable screen ...
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Why do I see a “Video file not supported by current browser” error?
Overview Clips recorded in Chrome, Firefox, or Edge are saved in .webm format, which is not supported by Safari. As a result, when using Safari to view recordings made in these browsers, you will s...
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Setting up a custom email domain in Reach
If your team is on the Organization plan, you have the option to send Reach campaigns from a custom email domain owned by you, instead of the @mazetesting.com default. In this article: Adding a n...
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Why can't I record my screen when using Clips in Chrome?
Overview Before taking a maze test that includes session recordings (Clips), Chrome users will see three options when enabling screen sharing: Entire screen, Window, or Chrome Tab. If using Chrome...
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Fixed elements in Sketch prototypes
Maze currently doesn't support fixed elements in Sketch prototypes. If you have fixed elements in your Sketch prototype, you'll need to do the following: If you've already imported your Sketch pr...
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Why are screens missing from my Sketch prototype?
Background When you import a Sketch file, we're expecting you to use a prototype URL and we import all interlinked screens within that prototype. If you haven't yet defined a prototype for your Ske...
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Importing an Adobe XD prototype
You can use your prototypes from Adobe XD in Maze for testing by installing our plugin and generating a prototype link that can be imported into Maze. This document will walk you through installing...
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How many testers do I need?
When you test your maze with users, you might be asking how many testers you need. We recommend you test each maze with twenty users or more to get valid results. Variability between users’ perform...