• Testing mazes on mobile devices

    It’s possible to test mazes with users on mobile devices (i.e. smartphones and tablets). This article walks you through best practices to set up and successfully run mobile-friendly mazes. Can Maze...

  • When should I use unmoderated vs. moderated testing?

    There are two main approaches to user testing: moderated and unmoderated. Both methods have benefits and disadvantages. Choosing the right approach depends on various factors, and isn’t always a cl...

  • How to introduce your maze to testers

    Introducing your maze and product to testers is important for creating a good testing experience and getting valuable results. The concept of prototyping and user testing may be unfamiliar to some ...

  • How long should my maze test be?

    There isn't a set rule for the ideal number of blocks your maze should have. However, keep in mind that, in unmoderated testing, testers' attention will significantly drop the longer the maze lasts...

  • How can I calculate CSAT in Maze?

    Customer Satisfaction (CSAT) scores are a vital KPI that provide insights into customers’ overall satisfaction with your product, service, or experience. Measuring CSAT tells you how well you meet ...

  • Testing websites without the Maze snippet

    Generally, we recommend installing the Maze snippet so that you can take full advantage of the features of the Website Test block. However, in certain cases where the website test block can’t be us...

  • Setting up participant screening logic

    If you're on the Organization plan, screeners allow you to qualify or screen out testers directly within Maze. Screeners are supported both in unmoderated mazes and in Interview Studies.  Each scre...

  • Using a Card Sort block to gather large amounts of feedback quickly

    Matrix tables consist of multiple rating-scale questions (i.e. Likert, semantic differential scales, SUS) that share the same response options (e.g very satisfied to very dissatisfied). They’re gre...

  • Free roam: Allowing testers to freely explore a prototype with no defined goal

    Currently, each prototype test on Maze must have at least one defined path, and it is only considered complete once a tester reaches the end screen of the path. This means that the ability to let t...

  • Creating a first-click test

    First-click testing, where you upload an image and track where your testers would click first in order to complete a given task, is not directly supported in Maze at the moment. This article explor...

  • Conducting diary studies with Maze

    Diary studies are a longitudinal UX research method used to collect qualitative data over time. It allows you to log the evolution of your participants' thoughts, feelings, preferences, and behavio...