Troubleshooting

Ending your expected path with a state change brought on by a different trigger type, such as hover or drag, may cause your maze not to complete when testers participate in the test, and these stat...

You'll only see a heatmap for state changes triggered by a click. If you're using hover, drag, or other triggers in your prototypes, you'll notice that those interactions are not visible in the hea...

When using local interactive components, any overrides on those component instances will display as the default variant in the results and report. Due to limitations in the Figma API, any overrides...

Overview We use Figma's prototype embed feature when loading Figma prototypes so that your prototypes render exactly as they appear in Figma. This allows you to take advantage of many of their nati...

When viewing your Clips results, you might see certain errors or warnings. Check out each of those errors to understand what is causing the issue, and what you can do to address it. Why am I seein...

Overview When exporting individual Clips recordings, you might notice that the download and fullscreen options are not available for users who took the test on a mobile device, or who did not enabl...

Interacting with Clips on mobile devices Screen recording is not supported on mobile devices. As a result, Maze detects when your testers are using a mobile device, and skips testing for those user...

Overview Clips recorded in Chrome, Firefox, or Edge are saved in .webm format, which is not supported by Safari. As a result, when using Safari to view recordings made in these browsers, you will s...

Overview On rare occasions, Maze might run into an unforeseen issue. Because of its unexpected nature, there are many potential causes for this issue. In these cases, you will see a screen with the...

Problem Before taking a maze test that includes session recordings (Clips), Chrome users will see three options when enabling screen sharing: Entire screen, Window, or Chrome Tab. If using Chrome ...

Problem Figma is a powerful tool that allows you to create responsive designs, but since Maze allows you to test on devices with different screen sizes, you can run into trouble if your prototype i...

Overview We use Figma's prototype embed feature when loading Figma prototypes so that your prototypes render exactly as they appear in Figma. This allows you to take advantage of many of their nat...

Overview We use Figma's prototype embed feature when loading Figma prototypes so that your prototypes render exactly as they appear in Figma. This allows you to take advantage of many of their nati...

Overview We use Figma's prototype embed feature when loading Figma prototypes so that your prototypes render exactly as they appear in Figma. This allows you to take advantage of many of their nati...

Overview For the prototypes in your tests to be functional, the starting screen needs to have at least one interaction/hotspot leading to a different screen. Otherwise, your testers wouldn't have a...

Overview If the permissions for your Figma prototype and file are not set to Anyone with the link [can view], the prototype won’t be able to load, either when previewing it in Maze or when your tes...

Overview When you launch a maze live, we run one last validation check to make sure that the test doesn't have any issues that might impact your tester experience. If there is an issue, we will pre...

Overview When you launch a maze live, we run one last validation check to make sure that the test doesn't have any unexpected issues that might impact your tester experience. If there is an issue, ...

Overview When you launch a maze live, we run one last validation check to make sure that the test doesn't have any unexpected issues that might impact your tester experience. If there is an issue, ...

Overview When you launch a maze live, we run one last validation check to make sure that the test doesn't have any unexpected issues that might impact your tester experience. If there is an issue, ...

As of this moment, there are a number of known limitations with our integration for Adobe XD that we are tracking. Interaction triggers At this time we only support the Tap interaction trigger. The...

Background When importing your Sketch prototype, we check the initial screen in the prototype for hotspots. If we don't find any, we will present the following error: "This is not a Sketch prototyp...

Maze allows you to conduct user testing with the prototypes you've already imported. If you've imported your prototype but are missing screens, these steps may help you resolve the problem. Problem...

Maze currently doesn't support fixed elements in Sketch prototypes. If you have fixed elements in your Sketch prototype, you'll need to do the following: If you've already imported your Sketch pr...

This article covers the new version of SSO in Maze, which is currently in early access. Learn more about this feature Overview When attempting to use your SSO credentials to log in to Maze, you mig...