Troubleshooting
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Troubleshooting Figma errors
When importing and using Figma prototypes, you might run into certain issues. Follow our advice to ensure your prototype works as expected in Maze. Our team has been continuously working to make ou...
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Why can't I reuse the last screen in a path?
Overview The last screen of a path shouldn't be reused during any path. When the last screen of a path is reused in a path, you'll get a message to remove the screen from the path or change your la...
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Why are the results for certain missions not being recorded?
Ending your expected path with a state change brought on by a different trigger type, such as hover or drag, may cause your maze not to complete when testers participate in the test, and these stat...
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Why are hovers and other triggers not recorded in my heatmap?
You'll only see a heatmap for state changes triggered by a click. If you're using hover, drag, or other triggers in your prototypes, you'll notice that those interactions are not visible in the hea...
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Why are my interactive components with overrides displaying the default variant in the results and report?
When using local interactive components, any overrides on those component instances will display as the default variant in the results and report. Due to limitations in the Figma API, any overrides...
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Why am I seeing a "Large images" warning when I import my Figma prototype?
Overview We use Figma's prototype embed feature when loading Figma prototypes so that your prototypes render exactly as they appear in Figma. This allows you to take advantage of many of their nati...
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Troubleshooting Clips errors
When viewing your Clips results, you might see certain errors or warnings. Check out each of those errors to understand what is causing the issue, and what you can do to address it. Why am I seein...
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Why can’t I download certain Clips recordings?
Overview When exporting individual Clips recordings, you might notice that the download and fullscreen options are not available for users who took the test on a mobile device, or who did not enabl...
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Why am I seeing a "Tester screen is being simulated" warning next to my Clips recordings?
Interacting with Clips on mobile devices Screen recording is not supported on mobile devices. As a result, Maze detects when your testers are using a mobile device, and skips testing for those user...
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Why am I seeing a “Video file not supported by current browser” error?
Overview Clips recorded in Chrome, Firefox, or Edge are saved in .webm format, which is not supported by Safari. As a result, when using Safari to view recordings made in these browsers, you will s...
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Why am I seeing an "Unexpected error"?
Overview On rare occasions, Maze might run into an unforeseen issue. Because of its unexpected nature, there are many potential causes for this issue. In these cases, you will see a screen with the...
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Why can't I record my screen when using Clips in Chrome?
Problem Before taking a maze test that includes session recordings (Clips), Chrome users will see three options when enabling screen sharing: Entire screen, Window, or Chrome Tab. If using Chrome ...
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Why is the fixed footer not displaying correctly in my maze test?
Problem Figma is a powerful tool that allows you to create responsive designs, but since Maze allows you to test on devices with different screen sizes, you can run into trouble if your prototype i...
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Why am I seeing a "Large frames" error when I import my Figma prototype?
Overview We use Figma's prototype embed feature when loading Figma prototypes so that your prototypes render exactly as they appear in Figma. This allows you to take advantage of many of their nat...
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Why am I seeing a "File is too large" warning when I import my Figma prototype?
Overview We use Figma's prototype embed feature when loading Figma prototypes so that your prototypes render exactly as they appear in Figma. This allows you to take advantage of many of their nati...
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Why am I seeing a "Multiple pages" warning when I import my Figma prototype?
Overview We use Figma's prototype embed feature when loading Figma prototypes so that your prototypes render exactly as they appear in Figma. This allows you to take advantage of many of their nati...
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Why am I seeing a "Missing screens or interactions" error when I try to import my Figma prototype?
Overview For the prototypes in your tests to be functional, the starting screen needs to have at least one interaction/hotspot leading to a different screen. Otherwise, your testers wouldn't have a...
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Why am I seeing a "Restricted Figma file" or a "The prototype is not available" error when I try to import my Figma prototype?
Overview If the permissions for your Figma prototype and file are not set to Anyone with the link [can view], the prototype won’t be able to load, either when previewing it in Maze or when your tes...
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Why am I getting an "Invalid mission path" error when I try to launch my maze live?
Overview When you launch a maze live, we run one last validation check to make sure that the test doesn't have any issues that might impact your tester experience. If there is an issue, we will pre...
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Why am I getting a "Missing page" error when I try to launch my maze live?
Overview When you launch a maze live, we run one last validation check to make sure that the test doesn't have any unexpected issues that might impact your tester experience. If there is an issue, ...
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Why am I getting an "Invalid blocks" error when I try to launch my maze live?
Overview When you launch a maze live, we run one last validation check to make sure that the test doesn't have any unexpected issues that might impact your tester experience. If there is an issue, ...
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Why am I getting a "Duplicated pages" error when I try to launch my maze live?
Overview When you launch a maze live, we run one last validation check to make sure that the test doesn't have any unexpected issues that might impact your tester experience. If there is an issue, ...
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Known limitations of our integration for Adobe XD
As of this moment, there are a number of known limitations with our integration for Adobe XD that we are tracking. Interaction triggers At this time we only support the Tap interaction trigger. The...
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Why am I getting a "This is not a Sketch prototype" error when importing my Sketch prototype?
Background When importing your Sketch prototype, we check the initial screen in the prototype for hotspots. If we don't find any, we will present the following error: "This is not a Sketch prototyp...
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Why can't I find all screens from my prototype in Maze?
Maze allows you to conduct user testing with the prototypes you've already imported. If you've imported your prototype but are missing screens, these steps may help you resolve the problem. Problem...
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Fixed elements in Sketch prototypes
Maze currently doesn't support fixed elements in Sketch prototypes. If you have fixed elements in your Sketch prototype, you'll need to do the following: If you've already imported your Sketch pr...
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Why am I seeing a "You don't have the required permissions" error when signing in with SSO?
This article covers the new version of SSO in Maze, which is currently in early access. Learn more about this feature Overview When attempting to use your SSO credentials to log in to Maze, you mig...