# Maze Knowledge Base ## Quick Start, FAQs, Troubleshooting ### Welcome to Maze - [Maze glossary](https://help.maze.co/articles/7088609152-maze-glossary) - [Maze quick start](https://help.maze.co/articles/4777475916-maze-quick-start) - [When should I use unmoderated vs. moderated testing?](https://help.maze.co/articles/3959886432-when-should-i-use-unmoderated-vs-moderated-testing) - [Maze free trials](https://help.maze.co/articles/3100125103-maze-free-trials) - [Creating and setting up your first study](https://help.maze.co/articles/4505622711-creating-and-setting-up-your-first-maze) - [A guide to all blocks you can use in Maze](https://help.maze.co/articles/7087978132-a-guide-to-all-blocks-you-can-use-in-maze) ### Troubleshooting - [Getting help from Maze](https://help.maze.co/articles/2575664683-getting-help-from-maze) - [Figma troubleshooting & current limitations](https://help.maze.co/articles/8020568820-figma-troubleshooting-current-limitations) - [Troubleshooting Clips errors](https://help.maze.co/articles/8410198063-troubleshooting-clips-errors) - [Why can't I add an image to a block in Maze when using Chrome on macOS?](https://help.maze.co/articles/3507850860-why-can-t-i-add-an-image-to-a-block-in-maze-when-using-chrome-on-macos) - [Why do I see the error “We haven't fully processed your prototype images yet”?](https://help.maze.co/articles/4988020463-why-do-i-see-the-error-we-haven-t-fully-processed-your-prototype-images-yet) - [Why do I see an "Unexpected error"?](https://help.maze.co/articles/2646306814-why-do-i-see-an-unexpected-error) - [Maze uptime and status](https://help.maze.co/articles/3502450963-maze-uptime-and-status) ### Technical Requirements - [Browser requirements](https://help.maze.co/articles/3213597930-browser-requirements) ### Updates - [Maze product updates](https://help.maze.co/articles/8327643511-maze-product-updates) ## Security & Privacy ### Security - [Privacy best practices for Maze mobile studies](https://help.maze.co/articles/5552406735-privacy-best-practices-for-maze-mobile-studies) - [Where can I learn more about security measures at Maze?](https://help.maze.co/articles/8749901626-where-can-i-learn-more-about-security-measures-at-maze) - [Where does Maze store data?](https://help.maze.co/articles/7525747599-where-does-maze-store-data) - [Is Maze SOC2 certified?](https://help.maze.co/articles/8788685812-is-maze-soc2-certified) - [Allowing Maze access to Figma](https://help.maze.co/articles/9475040787-allowing-maze-access-to-figma) - [AI FAQs](https://help.maze.co/articles/3618377905-ai-faqs) - [Maze's use of AI models and your privacy](https://help.maze.co/articles/4900520036-maze-s-use-of-ai-models-and-your-privacy) - [Why do I see a “We couldn’t access your camera and microphone” warning?](https://help.maze.co/articles/6420419241-why-do-i-see-a-we-couldn-t-access-your-camera-and-microphone-warning) - [Why do I see a “personal data” warning before starting a study?](https://help.maze.co/articles/3466459796-why-do-i-see-a-personal-data-warning-before-starting-a-maze) ### Compliance - [Is Maze GDPR compliant?](https://help.maze.co/articles/4463040661-is-maze-gdpr-compliant) - [Subprocessors used by Maze](https://help.maze.co/articles/9095476767-subprocessors-used-by-maze) - [How to honor your GDPR obligations when testing with Maze](https://help.maze.co/articles/2922632400-how-to-honor-your-gdpr-obligations-when-testing-with-maze) - [Panel participant sourcing, consent process & terms of service](https://help.maze.co/articles/7139160947-panel-participant-sourcing-consent-process-terms-of-service) ## Unmoderated Testing - [Right-to-Left (RTL) Language Support in Maze](https://help.maze.co/articles/2523452172-right-to-left-rtl-language-support-in-maze) - [Send an unmoderated Maze study via Rally](https://help.maze.co/articles/7654777513-send-an-unmoderated-maze-study-via-rally) - [How to Reset an Unmoderated Study in Maze](https://help.maze.co/articles/9175048925-how-to-reset-an-unmoderated-study-in-maze) ### Mobile Testing - [Testing Figma Prototypes on iOS: Understanding Performance Limitations](https://help.maze.co/articles/5773258824-testing-figma-prototypes-on-ios-understanding-performance-limitations) - [Understanding Mobile App Testing Limitations](https://help.maze.co/articles/9806022301-understanding-mobile-app-testing-limitations) - [Maze device settings](https://help.maze.co/articles/2169519475-maze-device-settings) - [Testing on the Maze Participate mobile app](https://help.maze.co/articles/5312271608-testing-on-the-maze-participate-mobile-app) - [Mobile testing with Maze](https://help.maze.co/articles/2133745485-mobile-testing-with-maze) ### Results & Reports - [Clips Analysis](https://help.maze.co/articles/5324676772-clips-analysis) - [Transcript Downloads](https://help.maze.co/articles/3127154302-transcript-downloads) - [Comparing results side-by-side in a Variant Comparison block](https://help.maze.co/articles/2551043800-comparing-results-side-by-side-in-a-variant-comparison-block) - [Study results](https://help.maze.co/articles/3051176842-study-results) - [Maze reports](https://help.maze.co/articles/6412805094-maze-reports) - [Customizing your maze report](https://help.maze.co/articles/2091351615-customizing-your-maze-report) - [Filtering your results](https://help.maze.co/articles/3923528981-filtering-your-results) - [Sharing and exporting your maze reports](https://help.maze.co/articles/7690642785-sharing-and-exporting-your-maze-reports) - [A guide to click heatmaps in Maze](https://help.maze.co/articles/9190398044-a-guide-to-click-heatmaps-in-maze) - [Embedding maze reports in third-party tools](https://help.maze.co/articles/8633773428-embedding-maze-reports-in-third-party-tools) - [Understanding your card sorting results](https://help.maze.co/articles/7227421107-understanding-your-card-sorting-results) - [How your Usability Score is calculated](https://help.maze.co/articles/9638646773-how-your-usability-score-is-calculated) - [Understanding your live website test results](https://help.maze.co/articles/4467546573-understanding-your-live-website-test-results) - [[Prototype test] Understanding your prototype test results](https://help.maze.co/articles/6580904349-prototype-test-understanding-your-prototype-test-results) - [Understanding your questions results](https://help.maze.co/articles/3821932848-understanding-your-questions-results) - [Is there a limit to the number of responses my study can receive?](https://help.maze.co/articles/2487694555-is-there-a-limit-to-the-number-of-responses-my-maze-can-receive) - [Stopping your study from collecting new results](https://help.maze.co/articles/3609100948-stopping-your-maze-from-collecting-new-results) - [How to delete a testing session](https://help.maze.co/articles/9972868674-how-to-delete-a-testing-session) - [Exporting your results](https://help.maze.co/articles/5751782354-exporting-your-results) - [Why can't I draw a click area across certain areas?](https://help.maze.co/articles/9698808812-why-can-t-i-draw-a-click-area-across-certain-areas) ### Blocks - [Collect multi-dimensional feedback with the Matrix block](https://help.maze.co/articles/1713486615-collect-multi-dimensional-feedback-with-the-matrix-block) - [App Tests](https://help.maze.co/articles/2710830818-app-tests) - [Collect in-depth answers with Open Questions and AI follow-ups](https://help.maze.co/articles/3794875595-collect-in-depth-answers-with-open-questions-and-ai-follow-ups) - [Collect closed-ended answers with Yes/No questions](https://help.maze.co/articles/6536753154-collect-closed-ended-answers-with-yes-no-questions) - [Survey participants with an Opinion Scale](https://help.maze.co/articles/6985718114-survey-participants-with-an-opinion-scale) - [Collect answers with a Multiple Choice question](https://help.maze.co/articles/5594754238-collect-answers-with-a-multiple-choice-question) - [Collect short, direct answers with Simple Inputs](https://help.maze.co/articles/1111763676-collect-short-direct-answers-with-simple-inputs) - [Give instructions with a Context Screen](https://help.maze.co/articles/2112125457-give-instructions-with-a-context-screen) - [Improve your navigation with Tree Testing](https://help.maze.co/articles/3334845967-improve-your-navigation-with-tree-testing) - [Present an image with a 5-Second Test](https://help.maze.co/articles/9494336326-present-an-image-with-a-5-second-test) - [Variant comparison with Maze](https://help.maze.co/articles/5771909542-variant-comparison-with-maze) - [Legal Screens](https://help.maze.co/articles/6949699276-legal-screens) - [Qualify participants with custom screening](https://help.maze.co/articles/6824538629-qualify-participants-with-custom-screening) - [Welcome Screen](https://help.maze.co/articles/7975752408-welcome-screen) - [Thank You Screen](https://help.maze.co/articles/1963054239-thank-you-screen) ### Figma - [Using Figma Make in a website test](https://help.maze.co/articles/4740463222-using-figma-make-in-a-website-test) - [Importing a Figma prototype](https://help.maze.co/articles/1286349424-importing-a-figma-prototype) - [Creating a dedicated page to test Figma prototypes in Maze](https://help.maze.co/articles/2506035048-creating-a-dedicated-page-to-test-figma-prototypes-in-maze) - [How to test multiple flows using a single Figma prototype](https://help.maze.co/articles/5323419531-how-to-test-multiple-flows-using-a-single-figma-prototype) - [Testing password-protected Figma files](https://help.maze.co/articles/6685943371-testing-password-protected-figma-files) - [Using Figma's interactive components feature with Maze](https://help.maze.co/articles/3170677498-using-figma-s-interactive-components-feature-with-maze) - [Supported permissions for importing and testing Figma prototypes](https://help.maze.co/articles/5911358961-supported-permissions-for-importing-and-testing-figma-prototypes) - [Which Figma interaction triggers are supported in Maze?](https://help.maze.co/articles/6668399367-which-figma-interaction-triggers-are-supported-in-maze) - [Why is my Figma prototype not loading in the prototype preview in Safari?](https://help.maze.co/articles/4055048186-why-is-my-figma-prototype-not-loading-in-the-prototype-preview-in-safari) - [Why do I see a "Your prototype needs at least two frames" error when importing my Figma prototype?](https://help.maze.co/articles/8658696540-why-do-i-see-a-your-prototype-needs-at-least-two-frames-error-when-importing-my-figma-prototype) - [Why am I getting a "Missing page" error when I try to publish my study?](https://help.maze.co/articles/1440456907-why-am-i-getting-a-missing-page-error-when-i-try-to-launch-my-study-live) - [Why do my participants get stuck on my prototype with interactive components?](https://help.maze.co/articles/5885198578-why-do-my-testers-get-stuck-on-my-prototype-with-interactive-components) - [Why is my study not loading after importing a Figma prototype?](https://help.maze.co/articles/3228997986-why-is-my-maze-not-loading-after-importing-a-figma-prototype) - [Why is the fixed footer not displaying correctly in my study?](https://help.maze.co/articles/9929264421-why-is-the-fixed-footer-not-displaying-correctly-in-my-maze-test) - [Why do my interactive components with overrides display the default variant in the results and report?](https://help.maze.co/articles/6735141316-why-do-my-interactive-components-with-overrides-display-the-default-variant-in-the-results-and-report) - [Why do participants see a “This study cannot be explored right now” error?](https://help.maze.co/articles/6497661764-why-do-testers-see-a-this-maze-cannot-be-explored-right-now-error) ### Prototype Testing - [[Prototype test] Setting up a prototype test block](https://help.maze.co/articles/9232304364-prototype-test-setting-up-a-prototype-test-block) - [[Prototype test] Setting success criteria in goal-based prototype tests](https://help.maze.co/articles/2367512742-prototype-test-setting-success-criteria-in-goal-based-prototype-tests) - [Why can't I reuse the last screen in a path?](https://help.maze.co/articles/9344064860-why-can-t-i-reuse-the-last-screen-in-a-path) - [[Prototype test] Refreshing prototypes in Maze](https://help.maze.co/articles/5414604723-prototype-test-refreshing-prototypes-in-maze) - [[Prototype test] Changing the start screen of a prototype](https://help.maze.co/articles/6156362435-prototype-test-changing-the-start-screen-of-a-prototype) - [[Prototype test] Interacting with a prototype test](https://help.maze.co/articles/6187908027-prototype-test-interacting-with-a-prototype-test) - [[Prototype test] Allowing participants to freely explore your prototypes](https://help.maze.co/articles/9586061585-prototype-test-allowing-participants-to-freely-explore-your-prototypes) - [[Prototype test] How can participants stop a prototype task in Maze?](https://help.maze.co/articles/3780549578-prototype-test-how-can-participants-stop-a-prototype-task-in-maze) - [[Prototype test] Creating a first-click test](https://help.maze.co/articles/7484788782-prototype-test-creating-a-first-click-test) - [Why are the results for certain missions not being recorded?](https://help.maze.co/articles/4690360530-why-are-the-results-for-certain-missions-not-being-recorded) - [Why am I getting an "Invalid path" error when I try to publish my study?](https://help.maze.co/articles/9055418424-why-am-i-getting-an-invalid-path-error-when-i-try-to-launch-my-study-live) - [Why can't I find all screens from my prototype in Maze?](https://help.maze.co/articles/6602325108-why-can-t-i-find-all-screens-from-my-prototype-in-maze) ### Website Testing - [[Website Test] Security and performance FAQs](https://help.maze.co/articles/3136380208-website-test-security-and-performance-faqs) - [Why do I see a "preview isn't available" warning in the website test block?](https://help.maze.co/articles/3438143001-why-do-i-see-a-preview-isn-t-available-warning-in-the-website-test-block) - [Interacting with a website test](https://help.maze.co/articles/1630964148-interacting-with-a-website-test) - [Using Lovable in a website test](https://help.maze.co/articles/1925575138-using-lovable-in-a-website-test) - [Using Bolt in a website test](https://help.maze.co/articles/4642385929-using-bolt-in-a-website-test) - [Using Figma Sites in a website test](https://help.maze.co/articles/4112134283-using-figma-sites-in-a-website-test) - [Using Cursor in a website test](https://help.maze.co/articles/9239735319-using-cursor-in-a-website-test) - [[Website test] Setting success paths in a website test](https://help.maze.co/articles/3802260279-website-test-setting-success-paths-in-a-website-test) - [[Website Test] Run usability tests on your live websites](https://help.maze.co/articles/2471284614-website-test-run-usability-tests-on-your-live-websites) - [How does Maze account for dynamic URLs in website tests?](https://help.maze.co/articles/4055108912-how-does-maze-account-for-dynamic-urls-in-website-tests) - [[Website Test] How are URL query parameters handled in live website testing?](https://help.maze.co/articles/7929597285-website-test-how-are-url-query-parameters-handled-in-live-website-testing) - [[Website Test] Why do I see a "We didn't detect any clicks on this page" message when creating a path?](https://help.maze.co/articles/7518604010-website-test-why-do-i-see-a-we-didn-t-detect-any-clicks-on-this-page-message-when-creating-a-path) - [Why are some paths marked as "Uncategorized"?](https://help.maze.co/articles/5753260176-why-are-some-paths-marked-as-uncategorized) - [Using Claude to build and host a prototype for a website test](https://help.maze.co/articles/2944493458-using-claude-to-build-and-host-a-prototype-for-a-website-test) ### AI Features - [Optimize your questions with AI suggestions](https://help.maze.co/articles/4000564144-optimize-your-questions-with-ai-suggestions) - [Effortless AI-generated study names](https://help.maze.co/articles/9455843849-effortless-ai-generated-maze-names) - [How confident can I be about the quality of the AI-generated follow-up questions?](https://help.maze.co/articles/7794300925-how-confident-can-i-be-about-the-quality-of-the-ai-generated-follow-up-questions) - [How do the Maze AI features handle non-English languages?](https://help.maze.co/articles/9062404921-how-do-the-maze-ai-features-handle-non-english-languages) - [Setting up an unmoderated study with the AI Study Builder](https://help.maze.co/articles/5073122212-setting-up-an-unmoderated-study-with-the-ai-assisted-builder) - [Gather voice-based feedback with the AI Conversation block](https://help.maze.co/articles/5999430277-gather-voice-based-feedback-with-the-ai-conversation-block) - [Taking part in an unmoderated study with an AI Conversation](https://help.maze.co/articles/6223571111-taking-part-in-an-unmoderated-study-with-an-ai-conversation) ### Clips - [Highlights & Thematic Analysis with Unmoderated Studies](https://help.maze.co/articles/4089931793-highlights-thematic-analysis-with-unmoderated-studies) - [Creating Highlights](https://help.maze.co/articles/9397247980-creating-highlights) - [Fixing transcription errors](https://help.maze.co/articles/8892126739-fixing-transcription-errors) - [Testing on the Maze Participate mobile app](https://help.maze.co/articles/4392491970-testing-on-the-maze-participate-mobile-app) - [Getting started with Clips](https://help.maze.co/articles/7439627161-getting-started-with-clips) - [Enabling Clips on a draft study](https://help.maze.co/articles/1597790066-enabling-clips-on-a-draft-maze) - [Sharing Clips recordings](https://help.maze.co/articles/5286421304-sharing-clips-recordings) - [Supported Clips permissions](https://help.maze.co/articles/6967862883-supported-clips-permissions) - [Interacting with tests where Clips are enabled](https://help.maze.co/articles/4689924516-interacting-with-tests-where-clips-are-enabled) - [Finding Clips data in the results dashboard](https://help.maze.co/articles/1836920871-finding-clips-data-in-the-results-dashboard) - [Exporting Clips recordings](https://help.maze.co/articles/4646985007-exporting-clips-recordings) - [Automatic transcripts for Clips](https://help.maze.co/articles/6585260545-automatic-transcripts-for-clips) - [Why can’t I download certain Clips recordings?](https://help.maze.co/articles/1207070251-why-can-t-i-download-certain-clips-recordings) - [Why do I see a “Video file not supported by current browser” error?](https://help.maze.co/articles/1105087153-why-do-i-see-a-video-file-not-supported-by-current-browser-error) - [Why can't I record my screen when using Clips in Chrome?](https://help.maze.co/articles/3020924417-why-can-t-i-record-my-screen-when-using-clips-in-chrome) ### Card Sorting - [Have participants categorize information using Card Sorting](https://help.maze.co/articles/2331219613-have-testers-categorize-information-using-card-sorting) - [[Card sort] Ranking items on a card sorting exercise](https://help.maze.co/articles/9193100859-card-sort-ranking-items-on-a-card-sorting-exercise) - [Running picture sorting exercises with Card Sort blocks](https://help.maze.co/articles/7677651654-running-picture-sorting-exercises-with-card-sort-blocks) - [Previewing a card sort block](https://help.maze.co/articles/1074021669-previewing-a-card-sort-block) - [Limiting the number of cards per category](https://help.maze.co/articles/5849823132-limiting-the-number-of-cards-per-category) - [Open card sorting results](https://help.maze.co/articles/5293517808-open-card-sorting-results) - [Closed card sorting results](https://help.maze.co/articles/7803586799-closed-card-sorting-results) - [What is the similarity matrix?](https://help.maze.co/articles/7641589577-what-is-the-similarity-matrix) - [What is the agreement matrix?](https://help.maze.co/articles/5901484023-what-is-the-agreement-matrix) - [What is the agreement rate?](https://help.maze.co/articles/9371075246-what-is-the-agreement-rate) ### Building mazes - [Testing unmoderated studies on mobile devices](https://help.maze.co/articles/2253302011-testing-unmoderated-studies-on-mobile-devices) - [Branding options for your unmoderated studies](https://help.maze.co/articles/8046794486-branding-options-for-your-unmoderated-studies) - [Showing images and questions side-by-side](https://help.maze.co/articles/2739164095-showing-images-and-questions-side-by-side) - [Setting up URL redirects at the end of a test](https://help.maze.co/articles/8412807491-setting-up-url-redirects-at-the-end-of-a-test) - [How to introduce your study to participants](https://help.maze.co/articles/2814176332-how-to-introduce-your-study-to-participants) - [Changing the order of blocks in a maze](https://help.maze.co/articles/4176569054-changing-the-order-of-blocks-in-a-maze) - [How long should my maze test be?](https://help.maze.co/articles/2921746767-how-long-should-my-maze-test-be) - [Duplicating blocks in a maze](https://help.maze.co/articles/9491056051-duplicating-blocks-in-a-maze) - [How can I calculate CSAT in Maze?](https://help.maze.co/articles/2215166480-how-can-i-calculate-csat-in-maze) - [Using templates](https://help.maze.co/articles/8067450480-using-templates) - [Custom templates](https://help.maze.co/articles/6917879408-custom-templates) - [Best practices for writing tasks and descriptions](https://help.maze.co/articles/5769270783-best-practices-for-writing-tasks-and-descriptions) - [Letting testers skip questions](https://help.maze.co/articles/7741480489-letting-testers-skip-questions) - [Conditional logic](https://help.maze.co/articles/1799107871-conditional-logic) - [Conducting diary studies with Maze](https://help.maze.co/articles/7194288697-conducting-diary-studies-with-maze) - [Formatting text within blocks](https://help.maze.co/articles/7077523460-formatting-text-within-blocks) - [Editing a live study](https://help.maze.co/articles/5420819327-editing-a-live-study) - [What changes can I make when editing a published unmoderated study?](https://help.maze.co/articles/5506093023-what-changes-can-i-make-when-editing-a-live-unmoderated-study) - [Why am I getting an "Invalid blocks" error when I try to launch my study live?](https://help.maze.co/articles/3840132089-why-am-i-getting-an-invalid-blocks-error-when-i-try-to-launch-my-study-live) - [Why am I getting a "Duplicated pages" error when I try to launch my study live?](https://help.maze.co/articles/8364666799-why-am-i-getting-a-duplicated-pages-error-when-i-try-to-launch-my-study-live) ## Moderated Testing - [Getting started with moderated studies](https://help.maze.co/articles/8476986772-getting-started-with-moderated-studies) ### Recruit & Schedule - [Rescheduling and canceling moderated interview studies](https://help.maze.co/articles/9857636811-rescheduling-and-canceling-moderated-interview-studies) - [Recruiting participants for moderated interview studies](https://help.maze.co/articles/2689948383-recruiting-participants-for-moderated-interview-studies) - [Participant selection in interview studies](https://help.maze.co/articles/2182803389-participant-selection-in-interview-studies) - [Streamlined interview scheduling with the Cronofy calendar integration](https://help.maze.co/articles/9627439702-streamlined-interview-scheduling-with-the-cronofy-calendar-integration) - [Attendees and availability in interview studies](https://help.maze.co/articles/5213470956-attendees-and-availability-in-interview-studies) - [Managing interviews manually using ICS files](https://help.maze.co/articles/4001693437-managing-interviews-manually-using-ics-files) ### Panel - [Moderated panel filters](https://help.maze.co/articles/7318803986-moderated-panel-filters) - [Using screener questions when recruiting moderated panel participants](https://help.maze.co/articles/1057358995-using-screener-questions-when-recruiting-moderated-panel-participants) - [Reporting moderated panel participants](https://help.maze.co/articles/2521137098-reporting-moderated-panel-participants) ### Conferencing - [Study Conferencing Rooms](https://help.maze.co/articles/8618702868-study-conferencing-rooms) - [Invite observers to view moderated interviews](https://help.maze.co/articles/3978854447-invite-observers-to-view-moderated-interviews) - [End-to-end moderated sessions with in-app conferencing](https://help.maze.co/articles/7667821282-end-to-end-moderated-sessions-with-in-app-conferencing) - [Enabling Google Meet](https://help.maze.co/articles/3730063865-enabling-google-meet) ### Sessions - [Organize your research data in moderated studies](https://help.maze.co/articles/7576308870-organize-your-research-data-in-moderated-studies) - [Setting up the Zoom integration](https://help.maze.co/articles/5552289865-setting-up-the-zoom-integration) - [Best practices for importing media files into Interview Studies](https://help.maze.co/articles/3502616346-best-practices-for-importing-media-files-into-interview-studies) - [Deleting participant data in Maze Interview Studies](https://help.maze.co/articles/7162201773-deleting-participant-data-in-maze-interview-studies) ### Results & Reports - [Transcript Downloads](https://help.maze.co/articles/9419613755-transcript-downloads) - [Managing interview themes](https://help.maze.co/articles/9183484205-managing-interview-themes) - [Results and reporting in moderated studies](https://help.maze.co/articles/3704230705-results-and-reporting-in-moderated-studies) - [Sharing and embedding content from interviews](https://help.maze.co/articles/7527443705-sharing-and-embedding-content-from-interviews) ## AI Moderated Testing - [Using stimuli in AI-moderated studies](https://help.maze.co/articles/6846893878-using-stimuli-in-ai-moderated-studies) ### Building Your AI Moderated Study - [AI-moderated studies](https://help.maze.co/articles/9869812038-ai-moderated-studies) - [AI Moderator: Freeform vs. Structured goals](https://help.maze.co/articles/8896895164-ai-moderator-freeform-vs-structured-goals) - [AI Moderator: Discussion Instructions](https://help.maze.co/articles/4725806286-ai-moderator-discussion-instructions) - [Setting up an AI Moderated study with the AI Study Builder](https://help.maze.co/articles/1574109832-setting-up-an-ai-moderated-study-with-the-ai-study-builder) ### Results and Reports - [From sessions to insights: Analysis and reporting for AI-moderated studies](https://help.maze.co/articles/9244710783-from-sessions-to-insights-analysis-and-reporting-for-ai-moderated-studies) ## Recruiting Participants ### Screeners - [Best practices for screener questions](https://help.maze.co/articles/5231863772-best-practices-for-screener-questions) - [Setting up participant screening logic](https://help.maze.co/articles/5006340515-setting-up-participant-screening-logic) - [Editing screeners in a panel order](https://help.maze.co/articles/5054605031-editing-screeners-in-a-panel-order) - [Analyzing unmoderated study screener performance](https://help.maze.co/articles/8414467533-analyzing-unmoderated-study-screener-performance) ### Sharing Unmoderated Studies - [Sharing your unmoderated study](https://help.maze.co/articles/5879655153-sharing-your-unmoderated-study) - [Adding tags/parameters to your study URL](https://help.maze.co/articles/7556074828-adding-tags-parameters-to-your-study-url) - [What languages does Maze support for testing pages?](https://help.maze.co/articles/2341145298-what-languages-does-maze-support-for-testing-pages) - [How many participants do I need?](https://help.maze.co/articles/1916860973-how-many-participants-do-i-need) ### In-Product Prompt - [Collect in-product feedback using Prompts](https://help.maze.co/articles/9262611393-collect-in-product-feedback-using-prompts) - [Advanced targeting with URL patterns](https://help.maze.co/articles/7739683237-advanced-targeting-with-url-patterns) - [Connecting Maze to Amplitude](https://help.maze.co/articles/9507578687-connecting-maze-to-amplitude) ### Participant Panel - [How does Maze ensure unmoderated participant quality?](https://help.maze.co/articles/1880941130-how-does-maze-ensure-unmoderated-participant-quality) - [Hiring panel participants for moderated interview studies](https://help.maze.co/articles/7954166876-hiring-panel-participants-for-moderated-interview-studies) - [Hiring panel participants for unmoderated testing](https://help.maze.co/articles/2804757914-hiring-panel-participants-for-unmoderated-testing) - [Available targeting filters when recruiting participants from the Maze panel](https://help.maze.co/articles/7642199056-available-targeting-filters-when-recruiting-participants-from-the-maze-panel) - [Language requirements in panel orders](https://help.maze.co/articles/3261498215-language-requirements-in-panel-orders) - [Buying credit bundles for recruiting participants](https://help.maze.co/articles/1621131317-buying-credit-bundles-for-recruiting-participants) - [Maze length limits for panel orders](https://help.maze.co/articles/6560319646-maze-length-limits-for-panel-orders) - [Writing a public study summary for panel orders](https://help.maze.co/articles/7824606156-writing-a-public-study-summary-for-panel-orders) - [Stopping a panel order](https://help.maze.co/articles/4500030260-stopping-a-panel-order) - [Can I use a card with SCA or 3DS to purchase hired participant credits?](https://help.maze.co/articles/8141438515-can-i-use-a-card-with-sca-or-3ds-to-purchase-hired-participant-credits) - [Reporting unmoderated panel participants](https://help.maze.co/articles/3640577699-reporting-unmoderated-panel-participants) - [How can I become a participant on the Maze panel?](https://help.maze.co/articles/3764165257-how-can-i-become-a-participant-on-the-maze-panel) - [Understanding the panel order Feasibility Estimate](https://help.maze.co/articles/3016706904-understanding-the-panel-order-feasibility-estimate) - [Recruiting participants from Maze’s Extended Network](https://help.maze.co/articles/1813153510-recruiting-participants-from-maze-s-extended-network) ### Reach - [Getting started with Reach](https://help.maze.co/articles/1133401556-getting-started-with-reach) - [Manually collecting emails to use on Reach campaigns](https://help.maze.co/articles/4227041188-manually-collecting-emails-to-use-on-reach-campaigns) - [Exporting a CSV from various tools to populate your Reach database](https://help.maze.co/articles/3286438171-exporting-a-csv-from-various-tools-to-populate-your-reach-database) - [Importing your contacts into Reach](https://help.maze.co/articles/1275890163-importing-your-contacts-into-reach) - [Editing your Reach database](https://help.maze.co/articles/3408937560-editing-your-reach-database) - [Tagging in Reach](https://help.maze.co/articles/2914419990-tagging-in-reach) - [Filters & Segments in Reach](https://help.maze.co/articles/5712062988-filters-segments-in-reach) - [Managing campaigns in Reach](https://help.maze.co/articles/6405012135-managing-campaigns-in-reach) - [Maze metrics in Reach](https://help.maze.co/articles/8102235933-maze-metrics-in-reach) - [Setting up a custom email domain in Reach](https://help.maze.co/articles/8224738689-setting-up-a-custom-email-domain-in-reach) - [Deliverability and engagement of Reach campaigns](https://help.maze.co/articles/6609105199-deliverability-and-engagement-of-reach-campaigns) - [Deleting participants from your Reach database](https://help.maze.co/articles/9342244634-deleting-participants-from-your-reach-database) ### Preview and publish - [Previewing draft and live unmoderated studies](https://help.maze.co/articles/8978723413-previewing-draft-and-live-unmoderated-studies) - [Publishing your unmoderated study](https://help.maze.co/articles/8053569539-sending-your-unmoderated-study-live) ## Settings & Admin ### Workspaces - [Organizing your projects with Workspaces](https://help.maze.co/articles/8660000768-organizing-your-projects-with-workspaces) - [Workspace settings](https://help.maze.co/articles/2833161273-workspace-settings) - [Workspace permissions](https://help.maze.co/articles/7225861644-workspace-permissions) ### Collaboration - [Inviting collaborators to a specific project](https://help.maze.co/articles/2834206204-inviting-collaborators-to-a-specific-project) - [Reviewing and approving maze blocks](https://help.maze.co/articles/1239005099-reviewing-and-approving-maze-blocks) - [Commenting on unmoderated study blocks](https://help.maze.co/articles/8611125858-commenting-on-maze-blocks) - [Commenting and collaborating on your maze reports](https://help.maze.co/articles/2542225947-commenting-and-collaborating-on-your-maze-reports) - [Connecting Maze to Slack](https://help.maze.co/articles/7072578647-connecting-maze-to-slack) ### SSO - [Setting up SSO for your team](https://help.maze.co/articles/4792918113-setting-up-sso-for-your-team) - [Logging in using SSO](https://help.maze.co/articles/3352942030-logging-in-using-sso) - [Which SSO identity providers (IDPs) does Maze support?](https://help.maze.co/articles/4132473759-which-sso-identity-providers-idps-does-maze-support) - [Does Maze support SAML-based SSO?](https://help.maze.co/articles/7589723695-does-maze-support-saml-based-sso) - [Does Maze support auto-provisioning?](https://help.maze.co/articles/1278317261-does-maze-support-auto-provisioning) - [Where can I find the metadata for SSO setup?](https://help.maze.co/articles/1214597762-where-can-i-find-the-metadata-for-sso-setup) - [What attributes need to be included during SSO setup?](https://help.maze.co/articles/5243671474-what-attributes-need-to-be-included-during-sso-setup) - [Setting up SCIM for your team](https://help.maze.co/articles/7769878624-setting-up-scim-for-your-team) ### Team Settings - [Access the Control Panel in Team Settings](https://help.maze.co/articles/6988023145-access-the-control-panel-in-team-settings) - [Transfer ownership of your account to another team member](https://help.maze.co/articles/2813185810-transfer-ownership-of-your-account-to-another-team-member) - [Understanding your account usage](https://help.maze.co/articles/3656317635-understanding-your-account-usage) - [Switching between teams](https://help.maze.co/articles/3820046674-switching-between-teams) - [Managing your team](https://help.maze.co/articles/7151905739-managing-your-team) - [Consolidate your team's accounts with domain capture](https://help.maze.co/articles/9356078914-consolidate-your-team-s-accounts-with-domain-capture) - [Installing the Maze snippet on your website](https://help.maze.co/articles/1170376655-installing-the-maze-snippet-on-your-website) - [Assigning and changing roles](https://help.maze.co/articles/2717604175-assigning-and-changing-roles) - [Updating your team name and icon](https://help.maze.co/articles/4164318822-updating-your-team-name-and-icon) - [Adding/inviting users to a team](https://help.maze.co/articles/3102877771-adding-inviting-users-to-a-team) - [Roles and Permissions](https://help.maze.co/articles/1187744336-roles-and-permissions) - [Removing team members](https://help.maze.co/articles/3307086032-removing-team-members) - [How to delete a team](https://help.maze.co/articles/9820477888-how-to-delete-a-team) - [Why do I see a "Payment failed" error when adding team members?](https://help.maze.co/articles/7787440536-why-do-i-see-a-payment-failed-error-when-adding-team-members) - [Why do I see a "Verification failed" error when adding team members?](https://help.maze.co/articles/9246250311-why-do-i-see-a-verification-failed-error-when-adding-team-members) - [Maze MCP](https://help.maze.co/articles/3603930517-maze-mcp) - [Setting a transcription language](https://help.maze.co/articles/6014988026-setting-a-transcript-translation-language) ### Personal Settings - [Allow Maze access to your account to troubleshoot issues](https://help.maze.co/articles/9610626458-allow-maze-access-to-your-account-to-troubleshoot-issues) - [Updating your account details in the personal settings](https://help.maze.co/articles/4684878542-updating-your-account-details-in-the-personal-settings) - [Editing your email preferences](https://help.maze.co/articles/8470038196-editing-your-email-preferences) - [How to delete your account](https://help.maze.co/articles/9535341235-how-to-delete-your-account) - [Why do I see an "Email already used" error when updating my email address?](https://help.maze.co/articles/5238316500-why-do-i-see-an-email-already-used-error-when-updating-my-email-address) - [How do I change my email address in Maze if my account is linked to Google?](https://help.maze.co/articles/1550663397-how-do-i-change-my-email-address-in-maze-if-my-account-is-linked-to-google) - [Does Maze support two-factor or multi-factor authentication (2FA/MFA)?](https://help.maze.co/articles/4372078750-does-maze-support-two-factor-or-multi-factor-authentication-2fa-mfa) ### Manage projects and studies - [Search](https://help.maze.co/articles/2637839096-search) - [Creating a project](https://help.maze.co/articles/8568957568-creating-a-project) - [Migrating a project to your paid team](https://help.maze.co/articles/5459352012-migrating-a-project-to-your-paid-team) - [Transferring studies between projects](https://help.maze.co/articles/8538844859-transferring-studies-between-projects) - [Unmoderated study settings](https://help.maze.co/articles/8640300012-maze-settings) - [How to change the name of your maze](https://help.maze.co/articles/5140367322-how-to-change-the-name-of-your-maze) - [Can I password-protect my mazes?](https://help.maze.co/articles/5079497446-can-i-password-protect-my-mazes) - [How to duplicate a study](https://help.maze.co/articles/1972110399-how-to-duplicate-a-study) - [How to archive and unarchive projects](https://help.maze.co/articles/8472363838-how-to-archive-and-unarchive-projects) - [How to delete a study](https://help.maze.co/articles/5716435742-how-to-delete-a-maze) - [How to delete a project](https://help.maze.co/articles/4900865175-how-to-delete-a-project) ### Billing and invoices - [Downloading your invoices/receipts](https://help.maze.co/articles/9010666133-downloading-your-invoices-receipts) - [Updating your card and billing details](https://help.maze.co/articles/9603651952-updating-your-card-and-billing-details) - [Removing unused seats](https://help.maze.co/articles/8697295467-removing-unused-seats) - [Can I pause my subscription?](https://help.maze.co/articles/1491191981-can-i-pause-my-subscription) - [How do I cancel my subscription?](https://help.maze.co/articles/3228347111-how-do-i-cancel-my-subscription) - [How do I reactivate my subscription?](https://help.maze.co/articles/8944702993-how-do-i-reactivate-my-subscription) - [Why can't I see my team billing?](https://help.maze.co/articles/1857815538-why-can-t-i-see-my-team-billing) ### Plans and pricing - [How do I upgrade my team?](https://help.maze.co/articles/8184080382-how-do-i-upgrade-my-team) - [Can I switch between annual and monthly billing?](https://help.maze.co/articles/9765914126-can-i-switch-between-annual-and-monthly-billing) - [Why are my available plans and features different than what's listed publicly?](https://help.maze.co/articles/3255019537-why-are-my-available-plans-and-features-different-than-what-s-listed-publicly) - [How much do panel credits cost?](https://help.maze.co/articles/2270887486-how-much-do-panel-credits-cost) - [Editing your study with the Study Assistant](https://help.maze.co/articles/1998395179-editing-your-study-with-the-study-assistant) - [Starting a study from a learning goal with the AI Assistant](https://help.maze.co/articles/3176102326-starting-a-study-from-a-learning-goal-with-the-ai-assistant)