When setting up paths on a live website testing block, the URL needs to change between screens to register a new step in the path.
Please be aware that in-page events or interactions, such as clicking a dropdown, are currently not supported when setting up paths. These interactions aren’t recorded as steps in the path and won’t appear in the test results.
If you click on an interaction which doesn’t result in a URL change, you’ll see the following error:
We didn’t detect any clicks on this page. Navigating to a new page creates a new step in your path.
Workaround
You don’t have to pre-define paths when setting up a website test.
However, without defining a success path, we won’t be able to determine if each participant’s path was successful or not. Tester paths will appear as ‘Uncategorized’ in the results, and you’d need to categorize them manually.
Learn more about manually categorizing tester paths
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!