Maze device settings

This guide explains how to configure device settings for unmoderated studies, with a special focus on our new mobile app capabilities. Understanding these settings is crucial for researchers to ensure participants can properly access and complete studies on their intended devices.

In this article:

• Study requirement settings
  • Clips
  • Devices
• Device settings
• Panel recruitment settings
• Accessing a study from the wrong device

Study requirement settings

Device settings determine which devices (desktop, tablet, mobile, or all) participants can use to complete your unmoderated study. 

These settings can be found by clicking on the Study requirements in the left sidebar after creating your study:

Clips

Select the type of data you would like to collect in this study:

• Screen recording
• Camera
• Microphone

Toggling Clips required on will make the above options mandatory for participants to give permission to complete the study.

Devices

Select the devices you'd like participants to use to complete the study:

• Desktop
• Tablet
• Mobile (Web browser or via the Maze app)

Selecting a specific device lets participants take the study only on that device, whereas selecting all devices allows participation on any device. The mobile option includes both mobile web and mobile app. 

To restrict the test to mobile app only, use the toggle below:

Supported devices

We currently support Android 9 and iOS 16.5. If a participant’s device is not up-to-date, they will be blocked from downloading from the app store/play store.

Device settings

When creating an unmoderated study, device settings should align with your test objectives and the type of insights you want to gather. Keep the following principles in mind:

• To embed your Figma prototype in a full-screen environment without a browser address bar, use the Maze mobile app.
• To capture screen recordings, participants must take the study in the Maze mobile app.
• To test a native app experience (via an App Test block), participants must also complete the study in the Maze mobile app.

Panel recruitment settings

The device requirement for panel recruitment will automatically match the device setting defined in the study requirements set when creating a study.

Accessing a study from the wrong device

When accessing a study, it's possible you may attempt from a device not supported by the study's requirements. In these cases, you will see an error message redirecting you to use another device.