It’s possible to run both unmoderated and moderated testing on mobile devices in Maze.
Unmoderated mobile testing
The most common way to run mobile testing in Maze is with unmoderated mazes.
There are a few different aspects to consider, depending on the block type and the device used by your participants:
Block type | Participant’s device | Screen recording (incl. scrolling) | Results | ||
---|---|---|---|---|---|
Heatmaps | Path analysis | UX metrics/ KPIs
|
|||
Prototype test | Desktop (with mobile prototype) | Y | Y | Y | Y |
Mobile | Simulated
|
Y | Y | Y | |
Website test on mobile site | Desktop (at mobile dimensions) | Y | Y | Y | Y |
Mobile | Simulated
|
Y | Y | Y | |
Native app testing | Desktop & mobile | Not supported
|
Known limitations
- Native app testing isn’t currently supported on unmoderated mazes.
- Screen recording isn’t supported in tests done on mobile devices. Why do I see a “Tester screen is being simulated” warning next to my Clips recordings?
Moderated mobile testing
Moderated testing with Interview Studies is a great way to run mobile testing as it allows for direct observation and reactions.
You can use your preferred conferencing tool and upload the recordings afterwards for analysis. Alternatively, you can also use Maze conferencing for automatic uploads. When using Maze conferencing, the participant must have the Zoom app downloaded if screen sharing is required during the session.
For the best mobile testing experience, you may want to use two devices. This means that participants must use both a desktop and a mobile device. Two approaches are possible:
-
Mobile screen sharing: Participants join from the conferencing tool on their mobile device, and share their mobile screen directly in the conferencing tool, while staying on the call on their desktop.
- Desktop mirroring: Participants use screen mirroring from their mobile device to their desktop, while sharing screen in the video conferencing tool.
Tips for success when running moderated sessions for mobile testing
- Extend session times to anticipate any technical challenges.
- Before the session, share instructions and requirements with the participants. Please note that, if hiring panel participants, you will not be able to send instructions in advance as the email addresses of panel participants are not shared.
These instructions may include:
- Download video conferencing apps. Please note that screen sharing isn’t supported on mobile browsers.
- Join the conversation on mobile and/or desktop (depending on the researcher’s preference).
- Activate Do Not Disturb mode to prevent notifications and calls and mitigate risk of PII exposure.
- Install the application being tested, if relevant.
Known limitations
Screen sharing during a moderated session isn’t supported on mobile browsers. It’s only supported on conferencing apps.
For participants to share their screen on a mobile device, you must use the Zoom, Microsoft Teams, or Google Meet integration when setting up your Interview Study recruitment in Maze. Then, make sure participants join the meeting via the conferencing mobile app, not the mobile browser.
Maze doesn’t have a mobile app, but you can still run interviews with Maze Conferencing if you want the person to share their screen on their phone. To do so, you’ll need to enter the Maze conferencing session, copy the Zoom link to the meeting, and share it with the participant via the chat. The participant can then open the link and join the meeting via their Zoom mobile app to share their mobile screen.
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