Unlock the full potential of moderated research. Maze Interview Studies allows your team to streamline analysis and sharing of insights from user interviews.
In this article:
- Add a new session
- Upload session recordings
- See transcripts of your recordings
- Process interviews & create highlights
- Deleting participant data
Add a new session
On the Sessions tab, you can add and manage individual sessions. There's no limit on the number of sessions you can add to a study.
To add a session:
- On the study page, click Add session.
- Enter the participant’s details: name, email, company, and role.
- If needed, you can anonymize the participant by clicking the toggle Hide name, company, and role in the report and entering an alias for that participant.
- When you’re ready, click Next.
Upload session recordings (Optional)
You can import your recordings manually or through the Zoom integration. You can always go back to the session later to add recordings.
Learn best practices for importing media files
- From computer: To upload files manually, drag and drop them into the modal.
- From Zoom: After connecting the Zoom integration for the first time, you can select the relevant meeting recording. Learn how to set up the Zoom integration
By default, the recording language is auto-detected, and the transcript is generated in the same language. This means that, if your interview is in English, the transcript is generated in English. If needed, you can manually set the recording language and the transcript language in the Language settings. This allows you, for example, to generate an English transcript for a Spanish-speaking interview.
Click the Save button to go back to the Sessions page.
Please note:
- The recordings may take a few minutes to upload. While the upload is in progress, you’ll see a progress bar next to each session.
- You can upload up to 100 recordings per month.
See transcripts of your recordings
After importing the recording, a full transcript and a summary are automatically generated after a few minutes.
Maze can create transcripts and summaries for recordings in 30+ languages. Learn more about supported languages
Transcript
After importing the recording, a full transcript is automatically generated after a few minutes.
Click the relevant section of the transcript to jump to the corresponding point in the recording.
Summary
From the transcript, Maze also generates a summary of the session to make the content more accessible at a glance.
The summary offers a quick overview of the participant, and the topics covered in the session. Timestamps are included, so you can quickly jump to the relevant places in the recording/transcript.
The summary is available on the session page and on the session report page.
Process interviews & create highlights
A highlight is an observation made during an interview that carries a particular weight and value.
Highlights can be associated with themes—a theme is a concise way to describe and categorize the content of your highlights.
Clustering your highlights into themes makes it easy to find all highlights associated with a theme and identify patterns across sessions. Documenting highlights and common themes in Maze makes it a breeze to extract insights across sessions and share them with your stakeholders.
Suggested highlights
After the transcript is generated, the AI assistant will review it and automatically suggest highlights.
Click Suggested highlights to review each suggestion.
View highlights
Open the Highlights tab inside the Sessions page to access the highlights associated with that session.
Add highlights manually
To add a new highlight:
- In the Sessions page, open the Highlights tab.
- Enter your highlight.
- If needed, assign the highlight to one or more themes.
- To save, click Add highlight.
You can also create a highlight from a quote in the transcript. This automatically generates a video/audio clip of that excerpt. Here’s how:
- Highlight the relevant section of the transcript.
- If the highlighted quote is long enough, the AI assistant will automatically generate a note. You can edit the note as needed.
- You can also make small edits to the actual quote to remove imperfections.
- If needed, assign the highlight to one or more themes.
- To save, click Add highlight.
Share highlights
You can share links to specific highlights with your team. This can be especially useful when you want to support a point with a real-world example.
View session report
Adding the first highlight makes results and reports available.
From the session page, click View session report to access the corresponding session page in the report.
Learn more about results & reporting in Maze Interview Studies
Deleting data
You can delete recordings, sessions, or entire interviews that you no longer need.
Learn more about deleting participant data in Maze Interview Studies
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!