Maze Interview Studies allows your organization to streamline analysis and sharing of insights from user interviews.
After importing your interview recordings into Maze, a transcript is automatically generated. From there, you can easily process your interviews, extract key learnings, and identify common themes across sessions.
This article walks you through best practices for uploading files and ensuring the quality of your transcriptions.
In this article:
- How to import recordings
- Supported file types
- Tips for better transcriptions
- Supported languages
- Troubleshooting
- Reporting issues
How to import recordings
You can import recordings to Interview Studies manually or through the Zoom integration.
To learn more about how to create a session and import your recordings, please refer to this article.
Supported file types
We support the most common video and audio formats, including MP3, MP4, WebM, Ogg, QuickTime, WAV, and others.
Uploaded video files must have audio — otherwise, the upload will fail.
File size and duration
- You can upload files up to a maximum size of 1 GB.
- Files can have a maximum duration of 8 hours.
Tips for better transcriptions
Here are a few tips to ensure a better quality transcription:
- Limit the number of speakers. Uploaded files can have a maximum of 8 speakers for English transcription, and 6 for non-English transcription. Going beyond this limit compromises speaker differentiation in the transcript.
- Minimize background noise as much as possible. Background noise can interfere with the quality and accuracy of the transcriptions. We recommend finding a quiet environment and/or using a noise-canceling microphone to improve the clarity of the audio.
- Avoid talking at the same time as others. When multiple people are speaking simultaneously, it becomes very challenging to differentiate between speakers in the transcription. Encourage participants to take turns while speaking and avoid talking over one another.
- Formulate sentences as clearly as possible. Strive to articulate your thoughts in well-formed and coherent sentences. Expressing your ideas clearly and concisely makes transcriptions easier to read and understand.
Supported languages
Maze automatically creates a transcript for interview recordings in 30+ languages. Learn more about the available language settings for transcripts
Supported languages:
- Arabic (ar)
- Bulgarian (bg)
- Catalan (ca)
- Croatian (hr)
- Czech (cs)
- Danish (da)
- Dutch (nl)
- English (en)
- Farsi (fa)
- Finnish (fi)
- French (fr)
- German (de)
- Greek (el)
- Hebrew (he)
- Hindi (hi)
- Hungarian (hu)
- Indonesian (id)
- Italian (it)
- Japanese (ja)
- Korean (ko)
- Latvian (lv)
- Lithuanian (lt)
- Malay (ms)
- Mandarin Chinese, Simplified (cmn)
- Norwegian (no)
- Polish (pl)
- Portuguese (Brazil) (pt)
- Romanian (ro)
- Russian (ru)
- Slovak (sk)
- Slovenian (sl)
- Spanish (es)
- Swedish (sv)
- Tamil (ta)
- Telegu (te)
- Turkish (tr)
Troubleshooting
Why do I see a “Transcription failed” error?
In some cases, the automatic transcription may fail after uploading a file. For instance, if the imported file doesn’t have audio.
If you run into this issue, delete the recording and re-upload a supported file.
If the issue persists, please let our team know.
Reporting issues
If you run into difficulties when uploading a file, or experience issues with the generated transcriptions, please let our team know!