Streamline your interview studies with our fully integrated video conferencing experience. Key features include:
- Automatic uploads: If you enable recording, interview recordings are immediately available for review as soon as they’re complete.
- Keep everything in Maze: In-app conferencing allows you to keep everything in one central location. Manage your research end-to-end, from participant recruitment to conferencing and session analysis, without needing to switch between tools or having to install extensions or plugins.
In this article:
- Who can use this feature
- Before you start
- Supported conferencing tools
- Selecting a conferencing tool on your recruitment links
- Connecting external conferencing tools
- Starting a moderated session in Maze
- Do my sessions get recorded automatically?
- Disconnecting a conferencing tool
Who can use this feature
Interview Studies are an Organization plan feature.
Before you start
- Screen sharing during a moderated session isn’t supported on mobile browsers. For participants to share their screen on a mobile device, set up the conferencing link using the Zoom, Microsoft Teams, or Google Meet integration. Then, make sure participants join the meeting via the conferencing mobile app, instead of the mobile browser.
- External conferencing tools (Zoom, Google Meet, Microsoft Teams) aren’t available if no calendar is connected. In those cases, invites can only include Maze Conferencing links, or no link, on the event location.
Supported conferencing tools
In addition to the in-app Maze Conferencing (powered by Zoom), we also support external integrations with Zoom, Microsoft Teams, and Google Meet.
Please note that external conferencing tools are only available if you connect a calendar.
Selecting a conferencing tool on your recruitment links
If you use a conferencing tool in your interview studies, calendar invites will automatically include a conferencing link.
When setting up the recruitment link for an interview study, you’ll have the option to select the video conferencing tool you’d like to use.
Why can’t I select external conferencing tools?
External conferencing tools (i.e. Zoom, Microsoft Teams, and Google Meet) are only available if you connect a calendar for automatic scheduling.
If you opt for manual scheduling using ICS files, only Maze Conferencing links are available.
Why isn’t Google Meet available for my organization?
When setting up a video conferencing tool in the recruitment settings of an interview study, you may notice that the option to use Google Meet isn’t available.
In this case, you’ll see the following error message:
Not available for your organization
This error indicates that you’re logged into Maze with a Google account under an organization where Google Meet isn’t enabled.
To resolve this issue and use Google Meet for your conferencing links, Google Meet must be enabled within your organization.
Follow the steps in Google’s official documentation to enable Google Meet.
Note that only administrators can enable Google Meet for a Google organization. If you’re unsure who your administrator is, follow the guidance in Google's documentation.
Setting up external conferencing tools
To connect Zoom, Microsoft Teams, or Google Meet:
- Open the recruitment settings for your interview study.
- Click the Video conferencing tool dropdown.
- Next to the desired tool, click Connect and follow the steps to authorize the tool.
You can access these settings at any time by hovering over Settings () at the bottom left corner of the side navigation, clicking Personal settings, and navigating to the Integrations tab.
Starting a moderated session in Maze
If you select Maze conferencing in the recruitment settings, you can run the full moderated interview process from end to end, without leaving the study page in Maze.
If you’ve selected a conferencing tool in the recruitment settings, you can simply open the link from the calendar invite to start a moderated session.
You can also start the session from the Recruit page of your interview study. When you’re ready to start a session, click Join.
Do my sessions get recorded automatically?
If you’re using an external integration for your conferencing links, remember to start recording at the beginning of each session.
If you’ve enabled Zoom Uploading, you’ll be able to easily import these recordings after each session. Afterwards, come back to Maze to add them to the session page for further analysis.
Using Maze conferencing allows you to simplify this workflow. Recording a session will make it automatically available on the Sessions page.
Sessions using Maze conferencing are recorded by default. To change this behavior:
- Open the recruitment settings for the study.
- On the Details tab, toggle off Automatically record interviews.
Disconnecting a conferencing tool
- Hover over Settings (
) at the bottom left corner of the side navigation, and click Personal settings.
- Open the Integrations tab.
- Under the relevant provider, click Disconnect.
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!