Fixing transcription errors

Last updated: June 12, 2026

In some cases, our transcription engine misidentifies the language being spoken in the Clips recording, resulting in transcripts being displayed in the wrong language.

If you encounter this, you can fix it by setting the correct recording language:

  1. With your study open, navigate to the Results tab and select the Participants tab from the left hand panel

  2. Select the participant with the incorrect transcript

  3. Click ... to reveal “More options”

  4. Click on “Language settings"

Screenshot 2026-06-12 at 3.16.29 PM.png

  1. Select the desired recording language

  2. Click “Retranscribe recording”

Screenshot 2026-06-12 at 3.17.42 PM.png

This will kick off the retranscription process which should complete within a few minutes.

Still need help?

If you have any questions or concerns, please let our Support team know — we'll be happy to help!