• How do I upgrade my team?

    Upgrading your team will increase your project quota and give you access to paid features. In this article: Where can I learn about the existing plans and pricing? Upgrading your team to the Profe...

  • Can I switch between annual and monthly billing?

    When should I opt for annual vs. monthly billing? If you opt to purchase Maze with annual billing, you will receive Maze's paid features at a discount (as shown in maze.co/pricing) in exchange for ...

  • Usage limits: Viewed responses & Reach emails sent

    Different Maze plans have different usage limits. Maze limits usage on two dimensions: Responses: Each response is a submission of a maze by a single tester with at least 1 block answered (exclud...

  • Buying credits for recruiting testers

    Credits are the currency used on Maze to source test participants from our panel. One credit equals one response from a participant. You can buy credits from a bundle, or directly when recruiting t...

  • Why are my available plans and features different than what's listed publicly?

    Why does Maze occasionally offer different plans and pricing to some users? Like many software companies, Maze occasionally releases revised pricing as an experiment to help ensure that we're prici...

  • Do you offer special conditions for startups?

    The Maze Startup Program is designed to help startups collect insights from ideation to launch and make informed product decisions. It offers eligible startups the first 6 months of our Professiona...

  • Does Maze offer a discount for universities and students?

    While we don't have a dedicated Educational plan, we do offer students, faculty, and staff at educational institutions/programs a 50% discount for 3 months on any paid plan. Please get in touch wit...

  • Does Maze offer a discount for non-profits?

    While we don't have a dedicated plan for non-profits/charities, we do offer eligible institutions a 50% discount for 12 months on any paid plan. To get the discount, please get in touch with our su...