Automatic transcripts for Clips

Transcripts are automatically generated provided that a Clip has audio. This streamlines the research process by providing native transcript support for unmoderated studies, helping you extract insights more efficiently from participant video and audio content.

Clips are available for users on Business and Enterprise plans.

In this article:

• Accessing your Clips transcripts
• Troubleshooting Clips transcripts

Accessing your Clips transcripts

Transcription converts the spoken audio in your Clips into scannable text, making it easier to analyze participant feedback, identify key insights, and share findings with your team.

With automatic transcripts, you can quickly scan through participant responses for specific topics or keywords, and extract quotes without having to listen through entire recordings.

Transcripts for your unmoderated study clips are available in the following locations where Clips are found:

Individual participant sessions

Clips preview in individual Block responses

Clicking on the clip preview opens up the player with transcripts:

Downloading your Clips transcripts

Export options are available for all sessions for your Unmoderated studies. To download your study transcripts, click into your study settings via the cogwheel icon in the top right side of your screen. Under the Export section, click Download next to Study transcripts.

For individual sessions, navigate to the Participants tab in Results and click the download/export icon. The Download transcript option will download your transcript as a txt file, instantly.

Supported languages

Transcripts appear in the spoken language of the clip.

We support transcription in 58+ languages. The full list can be found here.

Troubleshooting Clip transcripts

While our transcription technology is robust, there are certain situations where transcript generation may not be possible.

Clip Duration Too Short

Issue: Clips under 2 seconds in length cannot be transcribed

Reason: This is a technical limitation of our transcription provider, which requires a minimum audio duration to process speech accurately

No Audio Detected

Issue: No transcript generated when audio is absent

Reason: The clip may contain only visual content, or audio recording may have failed during the session

Poor Audio Quality

Issue: Transcription fails due to audio clarity issues

Reason: Background noise, low volume, unclear speech, or technical audio problems prevent accurate transcription processing

Disable automatically generated transcripts

If you are the Owner or Admin of a Business or Enterprise plan, you can control transcript functionality through the Control Panel within your Team Settings.

1. Navigate to Admin Control Panel
2. Locate the AI Transcripts setting
3. Toggle the setting to enable or disable transcripts for both:
   • Unmoderated study clips
   • Moderated study sessions

Still need help?

If you have any questions or concerns, please let our Support team know — we'll be happy to help!