Building mazes

Depending on your paid plan, you have access to different customization options. These are the currently available options: Feature Who can use it Custom Welcome and Thank You screens Paid p...

You can easily display images or prototype screens next to a question. This can be helpful to: Design surveys: Use this technique to conduct surveys while showing your designs to users. You can c...

After participants complete your maze, you can redirect them to another page. In this article, you'll learn how to add a redirect URL to the Thank You screen. Use cases External panel providers: ...

Introducing your maze and product to testers is important for creating a good testing experience and getting valuable results. The concept of prototyping and user testing may be unfamiliar to some ...

How to change the order of your questions in a draft maze To reorder your maze blocks: Open the maze builder. Press and hold down the block you want to move. Drag and drop to change the order of t...

There isn't a set rule for the ideal number of blocks your maze should have. However, keep in mind that, in unmoderated testing, testers' attention will significantly drop the longer the maze lasts...

Use the duplicate feature to add a copy of a block in the same maze. To duplicate a block in a maze: Open the Build mode. Hover over the block you want to duplicate and click the ••• (more) menu. ...

Customer Satisfaction (CSAT) scores are a vital KPI that provide insights into customers’ overall satisfaction with your product, service, or experience. Measuring CSAT tells you how well you meet ...

Templates in Maze are a quick and easy way to solve a particular problem using a library of pre-built tests. Once you find a template you like, you can use it to create a new maze and add pre-popul...

Templates are a quick and easy way to solve a particular problem using a library of pre-built tests. If you're on the Organization plan, you can create and reuse your own custom templates. Custom t...

A mission is a task (i.e. a prototype or a website test) that your participants have to complete. To create a mission, you have to define the task, a description, and the expected path(s) inside th...

Question blocks are required by default when they're first created. However, you can make questions in your maze optional if the question isn't something you want or need every tester to complete—f...

Conditions are a way to apply logical routes to blocks based on actions taken during the test. Based on the outcome of a mission, or on the answer a tester gives you, you can direct them to differe...

Diary studies are a longitudinal UX research method used to collect qualitative data over time. It allows you to log the evolution of your participants' thoughts, feelings, preferences, and behavio...

You can format the text within blocks using Markdown or the rich text editor. In this article: Text formatting Embedded links Text formatting You can use Markdown to format the text in your descr...

Before sending a maze live, we recommend previewing and extensively testing it to confirm that everything works as intended. But, in some cases, you might need to go back and make adjustments after...

In some cases, you may find it helpful to edit a maze after publishing it. Such edits may impact how your testers interpret your questions/tasks, affecting your results. This is particularly sensit...

When you launch a maze live, we run one last validation check to make sure that the test doesn't have any unexpected issues that might impact your tester experience. If there is an issue, we will p...

Overview When you launch a maze live, we run one last validation check to make sure that the test doesn't have any unexpected issues that might impact your tester experience. If there is an issue, ...