On rare occasions, Maze might run into an unforeseen issue. Because of its unexpected nature, there are many potential causes for this issue.
In these cases, you will see a screen with the error:
"Unexpected error"
Troubleshooting
If you're seeing this error, please follow these steps:
- Check if the issue persists when opening the page in an incognito/private window or a different browser. If you don't see the error from there, clearing your browser's cache and cookies might help solve the issue.
- Check if there are any add-ons (e.g. ad blockers) that could be interfering.
- Confirm whether the problem is happening consistently every time you do a particular action.
If the steps above don't help, please reach out to our Support team for help.
When you reach out, be sure to paste in your message the error log ID you're seeing, so that our team can look it up on our logs and investigate further.
When you reach out, be sure to paste in your message the error log ID you're seeing, so that our team can look it up on our logs and investigate further.