When you import a prototype into Maze, we copy the images for each prototype screen from the original prototyping platform.
While that copy is happening, we create a placeholder link directly to the original images (i.e. your screens in Figma, InVision, etc.), so that they can be displayed right away, and you can start working with the prototype in Maze. Once the copy is completed, we swap those temporary placeholders with the actual link to the image on our service.
We put this measure in place to prevent having the maze go live still with the placeholder images, only for the screens to break after a few days when those images expire.
Similarly, if broken screen images are detected in your prototype, this will also prevent the maze from going live, since that could result in a broken tester experience.
If for some reason you try to publish a maze without completing the sync, or with broken screen images, you will see the following error:
We haven't fully processed your prototype images yet. Please try refreshing your prototype and contact Support if this error persists.
If you're seeing this error, please follow these steps:
- Wait a bit longer to send the maze live. If the prototype is very large, you may run into this error if you're building and launching the maze too soon after the initial import. If it's only been a few minutes since the import, wait 5-10 minutes before trying to launch the maze again, to allow the image sync to complete.
- Optimize your prototype screens. If you continue to get this error, it may be because of the size of the images being synced. This is most common with larger, high-resolution scrollable desktop screens. In that case, consider optimizing your prototype screen images.
- Refresh the prototype. If the issue still persists, refreshing the prototype may help.
- Check for broken screen images. Follow the steps to change the start screen of your prototype in order to access all screens you've imported into Maze. If you see any broken images, you will need to delete or correct them in your prototyping tool, then refresh the prototype in Maze to pull in the latest version without the broken images.
- Duplicate the maze and contact Support. If all else fails, duplicating the maze may clear the issue. Please note that this is a workaround solution — if you find yourself resorting to it, please let our Support team know, so they can further investigate what is causing the problem.