Troubleshooting

The Maze team is committed to providing world-class customer support & technical services. We want to meet you where you are and help enable you to use Maze to test rapidly and effectively. Em...

When importing and using Figma prototypes, you might run into certain issues. This article gives you an overview of common Figma issues and how to prevent them. Our team has been continuously worki...

When viewing your Clips results, you might see certain errors or warnings. Check out each of those errors to understand what is causing the issue, and what you can do to address it. Recording Why c...

To add an image to a maze using the Upload image option, your browser should be able to access images stored locally on your computer. If using Chrome on macOS, you must grant Chrome explicit permi...

Overview When you import a prototype into Maze, we copy the images for each prototype screen from the original prototyping platform. While that copy is happening, we create a placeholder link direc...

On rare occasions, Maze might run into an unforeseen issue. Because of its unexpected nature, there are many potential causes for this issue. In these cases, you will see a screen with the error: "...