Troubleshooting

The Maze team is committed to providing world-class customer support & technical services. We want to meet you where you are and help enable you to use Maze to test rapidly and effectively. Em...

When importing and using Figma prototypes, you might run into certain issues. Follow our advice to ensure your prototype works as expected in Maze. Our team has been continuously working to make ou...

When viewing your Clips results, you might see certain errors or warnings. Check out each of those errors to understand what is causing the issue, and what you can do to address it. Recording Why c...

Overview In order to embed an image into a maze via the Upload image option, your browser needs to be able to browse images stored locally on your computer. If you're using Chrome on macOS, you nee...

Overview When you import a prototype into Maze, we copy the images for each prototype screen from the original prototyping platform. While that copy is happening, we create a placeholder link direc...

Overview On rare occasions, Maze might run into an unforeseen issue. Because of its unexpected nature, there are many potential causes for this issue. In these cases, you will see a screen with the...