When viewing your Clips results, you might see certain errors or warnings. Check out each of those errors to understand what is causing the issue, and what you can do to address it.
Recording
Results/Exports
- Why am I seeing a “Video file not supported by current browser” error?
- Why am I seeing a "Tester screen is being simulated" warning next to my Clips recordings?
- Why can’t I download certain Clips recordings?
Limitations
- Screen recording isn't supported on mobile devices. Learn more
- If your maze includes a live website test and has Clips with screen recording enabled, participants will be asked to share their entire screen, so that the recording can continue once they open the task on the website. Participants won't be able to continue if they only share the browser tab or window. Due to technical constraints, this check is only performed on Chrome and Safari. If testers use a different browser, such as Firefox, they won't be warned about sharing the entire screen, which may result in the website test not being visible.
- Transcripts of the recordings aren't currently supported. If you're on the Organization plan, there's a workaround using Maze Interview Studies.
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!