You may occasionally notice an endless loader on the Get started button of a maze, making it impossible to continue to the test.
Larger mazes may take a few moments to load. That said, certain issues may cause loading to stall altogether, particularly in relation to Figma prototypes.
Troubleshooting
Try using a different browser
Because of an ongoing issue, Figma prototypes may sometimes not load in the prototype preview when using Safari.
Why’s my Figma prototype not loading in the prototype preview in Safari?
Confirm your mobile OS version
Maze loading issues can sometimes arise when memory timeouts cause prototypes to crash altogether on Figma’s side, especially in older operating systems.
In the past, our team has identified a few Figma errors in iOS 14 specifically. If you or your testers have been running into issues while on iOS 14, we recommend updating to a more recent version of iOS.
Optimize your Figma page
When you import your prototype into Maze, all frames and elements within the imported page have to be loaded and processed. This might cause importing issues, or make your prototype slow to load and respond for testers.
Importing a large working prototype could make it impossible for participants to take the test, especially those on mobile devices.
Learn best practices to optimize your Figma page
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!