Credits are the currency used on Maze to source participants from our panel to use on different projects. Value is calculated per session, and rate varies by study type and recruitment targeting.
You can buy credits from a bundle, or directly when creating a panel order.
In this article:
Purchasing credits
Who can purchase credits?
Only the team owner or an admin can purchase credit bundles to be used across the entire team.
Editors can recruit testers for individual mazes.
Pricing
You can order between 1 and 250 testers for individual mazes.
It’s also possible to purchase credit bundles at app.maze.co/credits:
- 50 credits: USD$250
- 100 credits: USD$500
- 500 credits: USD$2500
Unmoderated mazes
For unmoderated mazes without custom screening, 1 credit equals 1 study response from a participant. If the maze includes a Screener block, 3 credits equals 1 response from a participant.
Credits aren’t dependent on the number of blocks in the maze—i.e. the cost is the same if your maze has 5 or 10 blocks.
It’s only possible to hire panel testers for mazes with a maximum estimated length of 45 minutes. This limitation is in place to guarantee that participants are compensated fairly for their time. Learn more about the maze length limits for panel orders
Moderated interview studies
For interview studies, credits aren’t dependent on interview duration. Instead, they’re priced based on the type of participant.
The price is all-inclusive of screener questions and incentives:
- 25 credits for B2C (business-to-consumer)
- 45 credits for B2B (business-to-business)
Please note that the moderated panel is currently in beta testing. The features and pricing may be subject to change.
How do I buy credits?
To purchase tester credits:
- Click Credits in the side navigation bar.
- On the credits page, select the credit package you want and click the Buy button.
- Enter your card details and click Buy this bundle to confirm your purchase.
The purchased credits will be added to your credit balance. You can then use them any time to order testers across all your projects and mazes.
The credits you purchase are valid for a full year from the date of purchase, after which they expire.
What payment options do you accept?
We accept all major debit/credit cards.
How can I get an invoice for my credit purchase?
If you need an invoice for a credit purchase, please reach out to our Support team.
Credit balance
If you have credits in your credit balance, they'll be automatically deducted when placing a tester order.
To check your credit balance:
- Click Credits in the side navigation bar.
- Your credit balance appears at the top of the page.
Troubleshooting payment issues
Can I use a card with SCA or 3DS to purchase hired tester credits?
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!