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Hiring panel participants for moderated interview studies

Monica Owen
  • Updated

You can hire panel testers for your moderated interview studies.

Maze's moderated testing panel is powered by Respondent, which gives you access to a vast and diverse pool of research participants.

This article describes how to hire participants for moderated user interviews. To hire participants for unmoderated mazes, please see this article.

In this article:

Before you start

  • Interview Studies and the moderated panel are Organization plan features.
  • It’s not possible to update the date or time for a scheduled session with a panel participant. To change the time, the organizer or the participant needs to cancel the session and book a new one.

How much do moderated tester credits cost?

  • 25 credits per B2C participant (General population)
  • 45 credits per B2B participant (Industry professionals)

This cost is already inclusive of participant screening and incentives.

This cost is independent of session duration.

Learn more about purchasing panel credits

Creating a moderated panel order

To hire moderated panel testers, you must include at least 2 screening questions. Why must I add screening questions for moderated panel recruitment?
  1. Create an interview study and set up a recruitment link.
  2. Open the Recruit page, click Create order under ‘Hire from our panel’.
maze-interviews-create-panel-order.jpg

Criteria

Define the audience type:

  • Business-to-business (B2B)
  • Business-to-consumer (B2C)

Each of these audiences has a different credit cost. How much do panel credits cost?

Define the targeting criteria using filters. The required criteria will be different depending on the audience type. 

To learn more about the filtering options, check out Flexible filters.

maze-interviews-create-panel-order-criteria.jpg

At the bottom of the page, you’ll see a preview of the screener questions you’ve defined for your study. To edit the screener questions, open the Details tab in the recruitment settings.

Settings

In the study settings, define the number of panel participants you’re looking for, and a title and description for potential participants.

Learn best practices to write a summary for your panel order

maze-interviews-create-panel-order-settings.jpg

Checkout

You can pay using your team’s credits, or directly via credit card.

Learn more about credits

maze-interviews-create-panel-order-payment\.jpg

Scheduling interviews with qualified participants

If a participant qualifies for the testing using the screener questions, they’ll have access to the study’s recruitment link, where they’ll be able to schedule a time.

Scheduled panel participants will appear in the study’s Recruit tab.

Learn more about managing recruited participants

What happens after the interview?

Panel participants receive their incentive payment as soon as they’re marked as ‘Interviewed’.

If no other action is taken, 72 hours after the end of the scheduled session time, participants are automatically marked as ‘Interviewed’ and receive the incentive.

If you wish to report a participant, you should do it within this 72-hour window, and before marking them as ‘Interviewed’.

It isn’t possible to report or revoke the incentive payment once it’s sent.

Reporting participants

When recruiting panel participants, the quality of the interviews is our biggest concern. Our goal is to provide high-quality participants quickly, so you can trust their insight to make confident, informed decisions.

If you’re dissatisfied with any aspect of an interview with a panel participant, please report it. Your feedback helps us maintain our panel quality.

Learn more about reporting moderated panel participants

 

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