Credits are the currency used on Maze to source test participants from our panel. One credit equals one response from a participant.
You can buy credits for your account to order testers from the Maze panel whenever you need them. You can either add credits to your balance from a bundle, or recruit testers directly for a specific maze.
In this article:
Purchasing credits
Who can purchase credits?
Only the team owner or an admin can purchase credit bundles to be used across the entire team.
Editors can recruit testers for each individual maze.
How much do credits cost?
You'll be able to purchase the following bundles:
- 50 credits: $5.00 per tester
- 100 credits: $4.75 per tester
- 500 credits: $4.5 per tester
How many credits do I need?
The number of credits you need depends on how many participants you need to test. We recommend testing with at least 20 testers to have statistically relevant results. Learn more here: How many testers do you need?
How do I buy credits?
- Make sure the relevant team is selected.
- Click Credits & usage in the side navigation bar.
- On the credits page, select the credit package you want and click the Buy button.
- Enter your card details and click Buy this bundle to confirm your purchase.
The purchased credits will be added to your credit balance. You'll now be able to use the credits to order testers for all your projects and mazes.
What payment options do you accept?
We accept all major debit/credit cards.
How can I get an invoice for my credit purchase?
If you need an invoice for a credit purchase, please reach out to our Support team.
Credit balance
Do these credits expire?
No, the credits you purchase never expire. You can use them at any time, for all your mazes.
How do I check how many credits I have?
To check your credit balance:
- Make sure the relevant team is selected.
- Click Credits & usage in the side navigation bar to confirm your credit balance.
Using your credit balance
If you have credits in your credit balance, they will be automatically deducted when placing a tester order.
Troubleshooting payment issues
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!