Skip to main content

Buying credits for recruiting testers

Laura Cunha
  • Updated

Credits are the currency used on Maze to source test participants from our panel. One credit equals one response from a participant.

You can buy credits from a bundle, or directly when recruiting testers on the live maze page. You can buy credits for your account to order testers from the Maze panel whenever you need them. When purchased, credits are added to your balance, and you can use them across all your projects and maze tests.

This article is about purchasing credits for recruiting testers from the Maze panel. You can always test your maze with your own testers. Learn about other ways to share your maze

In this article:

Purchasing credits

How much do credits cost?

You'll be able to purchase the following bundles:

  • 50 credits: $5.00 per tester
  • 100 credits: $4.75 per tester
  • 500 credits: $4.5 per tester

How many credits do I need?

1 credit = 1 tester

The number of credits you need depends on how many participants you need to test. We recommend testing with at least 20 testers to have statistically relevant results. Learn more here: How many testers do you need?

How do I buy credits?

  1. Log in to Maze and make sure the relevant team is selected in the drop-down at the top.
  2. Access the Credits page (app.maze.co/credits) on the bottom left corner of your dashboard.
    buy-credits.png
  3. Select the credit package you want and click the Buy button.
    maze-credit-packages.png
  4. Enter your card details and click Buy this bundle to confirm your purchase.
    maze-credits-buy-package.png

The purchased credits will be added to your credit balance. You'll now be able to use the credits to order testers for all your projects and mazes.

What payment options do you accept?

We accept all major debit/credit cards.

How can I get an invoice for my credit purchase?

If you need an invoice for a credit purchase, please reach out to our Support team.

Credit balance

Do these credits expire?

No, the credits you purchase never expire. You can use them at any time, for all your mazes.

How do I check how many credits I have?

To check your credit balance:

  1. Log in to Maze and make sure the relevant team is selected in the drop-down at the top.
  2. Access the Credits page (app.maze.co/credits) on the bottom left corner of your dashboard.
    buy-credits.png
  3. Your credit balance will be displayed at the top of the Credits page.
    maze-credits-page-balance.png

Using your credit balance

If you have credits in your credit balance, they will be automatically deducted when placing a tester order.

Troubleshooting payment issues

Still need help?

If you have any questions or concerns, please let our Support team know — we'll be happy to help!

Related articles