Drive stronger relationships with your own centralized database of high-quality testers.
Reach is Maze's tester management tool where you can build and manage a database of testers, create segments, and send mazes as targeted campaigns.
Who can use this feature?
To use Reach, you'll need a Team or Organization plan.
Current limitations
- URL parameters aren't supported when sending out Reach campaigns.
- In particular, it's not possible to disable unique sessions (
?guerilla=true) in mazes sent via Reach. To allow participants to test the same maze multiple times, please use an alternative sharing option.
How it works
1. Import participants
To add testers to Reach, you'll first need to import a CSV of contacts that includes an email property. You'll be able to match the fields to their format types and check for inaccuracies before you upload.
Learn how to generate a CSV with your own contacts from various tools
Learn how to import your contacts CSV into Reach
2. Organize your database
Once uploaded, you can see all your testers in one place in the 'Tester database' tab.
Learn how to edit your Reach database
3. Create segments
Organize your database with dynamic lists of testers called segments.
To create a segment, add filters to your database and refine testers by identifying properties using 'and' 'or' conditioning. Once filters are applied, you can either continue to edit or choose to save the results as a segment.
Segments will automatically pull in any new users added to Reach who meet the filter criteria.
If you need to change your segment, you can jump in and edit filters or rename them anytime.
Learn about filters and segments in Reach
4. Send campaigns
Send mazes directly to segments as campaigns via email within the platform. You can customize email details and send them to segments either from Reach or your Results page.
Learn about sending out campaigns
Usage limits in Reach
How many total participants can I store in the database?
Team plan: 2,000 participants
Organization plan: 1,000,000 participants
How many rows (participants) can I import in a single CSV file?
Team plan: 2,000 participants
Organization plan: 20,000 participants
How many participants can I contact as a part of each campaign?
1,000 participants