Maze Clips are the easiest way to capture audio, video, and screen recordings of asynchronous user tests, without having to schedule and run live moderated research sessions.
It’s possible to view and export both individual & bulk Clips recordings from the results page. However, please note that the Download option won’t be present for users who took the test on a mobile device without the Maze Participate app (Beta), or didn’t enable recording permissions.
In such cases, we display the screens in the path taken by the tester, rather than the actual interactions. Because this isn’t a true screen recording, it isn’t available for export.
In this article:
Supported formats
- Clips recorded for individual sessions or using the bulk download will be in .mp4 format
- Clips recorded for a specific block within a maze will be in .mp4 format
Downloading recordings
Participant session clips
To download all recordings for a specific participant as a single video:
- Open the maze Results dashboard
- Click the Participants tab
- Select the
...actions menu and click on Download participant clip
Individual block clip
To download a Clips recording:
- Open the maze Results dashboard
- Navigate to an individual block
- Hover over the Clip thumbnail for the individual and select Play Clip
- Click the Download icon () in the video player once the sidebar opens
Bulk download all sessions
To export all participant clips in a .zip file:
- Navigate to the Results dashboard
- Click on the gear icon (⛭) in the top right corner
- Select Settings
- Click on Download beside Participant clips to begin the export process:
- Click Request download link and a link to download all clips will be sent to your email address:
Troubleshooting
When viewing your Clips results, you might see certain errors or warnings. Check out each of those errors to understand what is causing the issue, and what you can do to address it.
- Why am I seeing a “Video file not supported by current browser” error?
- Why am I seeing a “Tester screen is being simulated” warning next to my Clips recordings?
- Why can’t I download certain Clips recordings?
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!