Maze follows best practices to improve the delivery of emails sent from Reach campaigns. Notably, we use secure delivery methods to reduce the risk of our emails getting marked as spam by mistake.
However, Reach emails can still be filtered out, particularly if your participants' email service has additional security filters set up. If you're seeing very low response rates in your Reach campaigns, this might be the culprit.
Whitelist emails from @mazetesting.com
By default, Reach email campaigns are sent from @mazetesting.com.
If these emails are ending up in your testers' spam/junk folder, you might want to ask testers to whitelist emails coming from that domain to guarantee that campaign emails aren't filtered out.
Depending on the email app being used, they can also take additional steps to prevent the Reach emails from repeatedly going into the spam/junk folder:
- Outlook: Mark emails as 'Not junk'
- Gmail: Create a filter or customize spam filters
- Proton Mail: Add to the 'Not spam' list
Use a custom domain (Organization plan)
Sending out campaigns from your own domain improves the deliverability of Reach emails.
If you're on the Organization plan, we recommend sending out your campaigns from a custom domain. Learn more: Setting up a custom email domain in Reach
Still need help?
If you have any questions or concerns, please let our Support team know — we'll be happy to help!