Stopping your study from collecting new results

Last updated: August 4, 2026

Stop participants’ access to the study once you’ve finished testing, or hit the limit of participants you want to test with. This option also comes in handy if you need to temporarily suspend testing while you analyze the results.

What happens when I stop collecting new results?

When you stop collecting results:

  • Active hired participant orders are stopped, and unused credits are returned to your credit balance.

  • Active prompts are stopped, and no longer appear on your website.

  • Participants can no longer open the study link. Instead, they’ll see the following message:

Study not available
The researcher has stopped collecting responses for this study.

Stop collecting new results

To pause or stop collecting results within a study:

  1. Open the published study you want to stop collecting responses for.

  2. Click the Settings icon in the top right corner of the study.

  3. Click Stop collecting responses.

Start collecting results again

To collect new results again:

  1. Open the project and published study where you want to restart collecting the results.

  2. Click the Settings icon in the top right corner of the study.

  3. Click Resume collecting responses.

Is there a limit to the number of responses my study can receive?

Studies with a very large number of responses may experience performance issues when viewing results and/or reports. In these cases, we recommend downloading your results data to get the best experience.

If you receive over 500 responses, you’ll start seeing a warning on app.maze.co:

500+ answers collected
Your study has received more than 500 answers. This study will stop after collecting 2000 answers.

Studies that exceed 2000 responses will automatically stop collecting results. Participants can no longer open the study link and they’ll see the following message instead:

Study not available.

The researcher has stopped collecting responses for this study.

Is it possible to stop collecting results after a certain number of responses?

At the moment, it’s not possible to stop the testing automatically after reaching a pre-defined limit of responses or time.

Still need help?

If you have any questions or concerns, please let our Support team know — we'll be happy to help!