All Maze subscriptions renew automatically either monthly or annually, depending on the billing option you selected when upgrading to a paid subscription.
If you want to cancel your paid subscription, please contact Support so we can assist.
Before canceling
- Only the account owner can request the cancellation of a paid plan. If you're collaborating in a team account, please ensure that the account owner is the one requesting the cancellation.
- For more on our cancellation policy, please refer to our Terms of Service.
Cancellation process
To cancel your paid subscription, please contact our Support team. You should contact us at least 48 hours before your renewal date to reduce the risk of unintended renewal.
After the Support team reviews and acknowledges your request, the cancellation will be effective at the end of your current billing cycle.
What happens when your subscription is canceled
If you're downgrading from a Team, Professional, or Organization plan
After canceling, your team will automatically become inactive at the end of the billing cycle unless being canceled immediately. This means that all features and projects' data will be locked and you will need to re-upgrade to access the team's data.
If you have any data in your projects that you think you may need, please export your results data before requesting the cancellation.
If you're downgrading from the Starter plan (legacy)
Your account will automatically be downgraded to the Free plan at the end of the current billing cycle. This means that you will lose access to the paid plan features, such as unlimited blocks, the ability to unarchive projects, the ability to export your results, etc. Please be sure you've exported your results for any archived projects you might need prior to your scheduled cancelation date.