All Maze subscriptions renew automatically either monthly or annually, depending on the billing option you selected when upgrading to a paid subscription. To stop the automatic renewal and cancel your paid plan, please follow the steps in this article.
In this article:
- Before you start
- What happens when you cancel your paid subscription
- How to cancel your subscription
- Why can't I find the "Cancel subscription" button?
- What happens if the owner of the team is no longer available?
- Reactivating an inactive team
Before you start
- Only the team owner can cancel a paid plan. If you're collaborating in a team and you don't see this option, please ask the team owner to do this for you.
- After the cancellation, your team will become inactive. If you have any data in your projects that you think you may need, please export your results data before canceling.
- Please refer to our Terms of Service for more on our cancellation and refund policy.
What happens when you cancel your paid subscription
The cancellation will be effective at the end of your current billing cycle.
On that date, your team will automatically become inactive. This means that all features and projects' data will be locked, and you'll need to reactivate the team to access its data.
If you have any data in your projects that you think you may need, please export your results data before canceling.
If you're currently benefitting from legacy pricing, you'll only retain it as long as you remain on that paid plan. If you downgrade your account and re-upgrade at a later date, the most recent pricing will be applicable.
How to cancel your paid subscription
To cancel your paid plan:
- Ensure the relevant team is selected in the drop-down in the top left corner.
- In the bottom left corner, hover over the Profile icon (
), then click Team Settings.
- Open the Team billing tab.
- Scroll to the bottom of the Team billing page. Under the list of receipts, click Cancel subscription.
- Review the summary of what will happen upon cancellation, including the effective date of cancellation, and click Continue.
- Select your main reason for canceling and click Continue to cancel to complete the process.
The cancellation will be effective at the end of your current billing cycle.
Why can't I find the "Cancel subscription" button?
The Cancel subscription button only appears for active subscriptions.
If you've double-checked that the relevant team is selected and you still can't see the option to cancel your team, that likely means that your subscription is not currently active — either because it's past due (for instance, from an unpaid invoice), or because of a billing issue.
If you would like to cancel your subscription but cannot find this option, please get in touch with our Support team so they can cancel it for you.
What happens if the owner of the team is no longer available?
In some cases, the team owner may no longer be available to follow these steps — for instance, if they've left the company. If that is the case, please get in touch with our Support team. They will be happy to help!
Reactivating an inactive team
To reactivate an inactive team, please follow the steps in this article: How do I reactivate my subscription?