All Maze subscriptions renew automatically either monthly or annually, depending on the billing option you selected when upgrading to a paid subscription.
If you want to cancel your paid subscription, please contact Support so we can assist.
Before canceling
- Only the team owner can request the cancellation of a paid plan. If you're collaborating in a team account, please ensure that the owner is the one requesting the cancellation.
- After the cancellation, your team will become inactive. If you have any data in your projects that you think you may need, please export your results data before requesting the cancellation.
- For more on our cancellation policy, please refer to our Terms of Service.
Cancellation process
To cancel your paid subscription, please contact our Support team. You should contact us at least 48 hours before your renewal date to reduce the risk of unintended renewal.
After the Support team reviews and acknowledges your request, the cancellation will be effective at the end of your current billing cycle.
What happens when your subscription is canceled
After canceling, your team will automatically become inactive at the end of the billing cycle unless being canceled immediately. This means that all features and projects' data will be locked and you will need to reactivate the team to access the team's data.
If you have any data in your projects that you think you may need, please export your results data before requesting the cancellation.
If you're currently benefitting from legacy pricing, please note that you'll only retain it as long as you remain on that paid plan. If you downgrade your account and re-upgrade at a later date, the most recent pricing will be applicable.
Reactivating an inactive team
To reactivate an inactive team, please follow the steps in this article: How do I reactivate my subscription?