Team settings

  • Installing the Maze snippet on your website

    In order to add an in-product prompt or run a live website test, you need to connect your website to Maze. You’ll do this by installing a unique tracking code that allows Maze to run these features...

  • Switching between teams

    Maze users can belong to multiple teams. Each team is a dedicated workspace with different projects, members, and billing. Switching between teams When you first log in, you'll see your highest pai...

  • Managing your team

    To access your team settings, hover over Settings () at the bottom left corner, and click Team Settings. Please make sure that the relevant team is selected. In this article: Team management Peop...

  • Consolidate your team's accounts with Domain Capture

    You may notice that employees can still create personal accounts in Maze, outside of your team. This may result in company work being scattered across different accounts, without visibility or cont...

  • Assigning and changing roles

    If you're on a paid Maze subscription, you can assign roles and permissions based on team member responsibilities. Currently, there are 4 available roles for users in a paid Maze team: Owner: The...

  • Creating a team

    You can create as many teams as needed. To create a new paid team in Maze: Click the team selection drop-down in the upper left corner. Click + Create new team. Enter your Team name. Enter your ...

  • Updating your team name and icon

    How to rename your team You can rename your existing team at any time. To do so:  Make sure the relevant team is selected. Hover over Settings () at the bottom left corner of the side navigation,...

  • Changing the owner of your team

    The team owner is the person who is responsible for the overall team. They can request sensitive actions like downgrading or deleting the team. Transferring a paid team to a different team member A...

  • Adding/inviting users to a team

    You can add people to your team based on their roles and responsibilities. New members can be invited using their email addresses. To invite a collaborator to an individual project, check out this ...

  • Roles and Permissions

    With a paid Maze subscription, you can assign roles and permissions based on team member responsibilities. Currently, there are 4 available roles for users in a paid Maze team: Owner: The sole per...

  • Removing team members

    An owner or admin can remove users who no longer need access to your team. What happens when I remove a team member? Removed members will no longer have access to your team. You won't lose their pr...

  • How to delete a team

    Deleting your team If you need to delete a Maze team, please reach out to Support. For security reasons, this deletion needs to be requested or authorized by the current team owner. Exception: Free...

  • Why do I see a "Payment failed" error when adding team members?

    If the card payment fails when purchasing an additional member seat for your team, you'll see the following error: Payment failed: The seat wasn’t added because we couldn’t process the payment. Ple...

  • Why do I see a "Verification failed" error when adding team members?

    If your card on file uses 3D Secure (3DS), such as Verified by Visa or Mastercard SecureCode, you'll need to go through an additional verification step in order to complete the payment. In this ste...