Team settings

  • Switching between teams

    Maze users can belong to multiple teams. Each team is a dedicated workspace with different projects, members, and billing. When you first log in, you'll see your free personal team first. To switch...

  • Managing your team

    To access your team settings, hover over Settings () at the bottom left corner, and click Team Settings. Please make sure that the relevant team is selected. In this article: Team management Peop...

  • Consolidate your team's accounts with Domain Capture

    You may notice that employees can still create personal accounts in Maze, outside of your team. This may result in company work being scattered across different accounts, without visibility or cont...

  • Installing the Maze snippet on your website

    In order to add an in-product prompt or run a live website test, you need to connect your website to Maze. You’ll do this by installing a unique tracking code that allows Maze to run these features...

  • Assigning and changing roles

    If you're on a paid Maze subscription, you can assign roles and permissions based on team member responsibilities. Currently, there are 4 available roles for users in a paid Maze team: Owner: The...

  • Creating a team

    You can create as many teams as needed. To create a new paid team in Maze: Click the team selection drop-down in the upper left corner. Click + Create new team. Enter your Team name. Enter your ...

  • Updating your team name

    You can rename your existing team at any time. To do so:  Make sure the relevant team is selected. Hover over Settings () at the bottom left corner of the side navigation, and click Team Settings....

  • Adding or changing your team icon

    You can customize your team icon to make it more easily recognizable. To add or update your team logo: Make sure the relevant team is selected. Hover over Settings () at the bottom left corner of ...

  • Changing the owner of your team

    The team owner is the person who is responsible for the overall team. They can request sensitive actions like downgrading or deleting the team. Transferring a paid team to a different team member A...

  • Adding/inviting users to a team

    You can add people to your team based on their roles and responsibilities. New members can be invited using their email addresses. To invite a collaborator to an individual project, check out this ...

  • Roles and Permissions

    With a paid Maze subscription, you can assign roles and permissions based on team member responsibilities. Currently, there are 4 available roles for users in a paid Maze team: Owner: The sole per...

  • Removing team members

    An owner or admin can remove users who no longer need access to your team. How to remove a team member To remove users or pending invitations from your team: Log in to your Maze account and ensure...

  • How to delete a team

    Deleting your team If you need to delete a Maze team, please reach out to Support. For security reasons, this deletion needs to be requested or authorized by the current team owner. Exception: Free...

  • Why do I see a "Payment failed" error when adding team members?

    Overview If the card payment fails when purchasing an additional member seat for your team, you'll see the following error: Payment failed: The seat wasn’t added because we couldn’t process the pay...

  • Why do I see a "Verification failed" error when adding team members?

    Overview If your card on file uses 3D Secure (3DS), such as Verified by Visa or Mastercard SecureCode, you'll need to go through an additional verification step in order to complete the payment. In...