Clips

Capture short audio, video, and screen recordings of asynchronous user tests

  • Getting started with Clips

    Maze Clips are the easiest way to capture short audio, video, and screen recordings of asynchronous user tests, without having to schedule and run live moderated research sessions. In this article:...

  • Testing on the Maze Participate mobile app (Beta)

    Certain mazes may require participants to use their mobile devices using the Maze Participate mobile app. This article walks you through how to open studies on mobile.In this article: Where can I f...

  • Enabling Clips on a draft maze

    Maze Clips are the easiest way to capture audio, video, and screen recordings of participants as they go through your maze, without having to schedule and run live moderated research sessions. This...

  • Sharing Clips recordings

    Sharing Clips recordings is a great way to share key customer insights with your team and stakeholders. This guide walks you through the steps for sharing individual clips, as well as highlight ree...

  • Supported Clips permissions

    Maze Clips are the easiest way to capture short audio, video, and screen recordings of asynchronous user tests, without having to schedule and run live moderated research sessions. This article wal...

  • Interacting with tests where Clips are enabled

    Maze Clips allow you to capture audio, video, and screen recordings of asynchronous user tests, without having to schedule and run live moderated research sessions. This article walks you through w...

  • Finding Clips data in the results dashboard

    Maze Clips are the easiest way to capture audio, video, and/or screen recordings of asynchronous user tests, without having to schedule and run live moderated research sessions. This article walks ...

  • Exporting Clips recordings

    Maze Clips are the easiest way to capture audio, video, and screen recordings of asynchronous user tests, without having to schedule and run live moderated research sessions. It’s possible to view ...

  • Creating transcripts for Clips

    It’s not currently possible to generate a transcript from a Clips recording. However, there’s a workaround using Maze Interview Studies. Interview Studies allows your team to streamline analysis an...

  • Why can’t I download certain Clips recordings?

    When exporting individual Clips recordings, you might notice that the download and fullscreen options are not available for users who took the test on a mobile device, or who did not enable screen ...

  • Why do I see a "Tester screen is being simulated" warning next to my Clips recordings?

    Due to technical restrictions, screen recording isn't supported in tests done on a mobile device. Learn more about the supported Clips permissions Tester experience Maze detects when participants a...

  • Why do I see a “Video file not supported by current browser” error?

    Overview Clips recorded in Chrome, Firefox, or Edge are saved in .webm format, which is not supported by Safari. As a result, when using Safari to view recordings made in these browsers, you will s...

  • Why can't I record my screen when using Clips in Chrome?

    Overview Before taking a maze test that includes session recordings (Clips), Chrome users will see three options when enabling screen sharing: Entire screen, Window, or Chrome Tab. If using Chrome...