Maze reports make it easy to analyze and present your results data. They provide key metrics and analytics recorded with your maze, so you can learn how your design performs at a glance, and share the learnings with your team. Reports can be used to plan your future sprints, and can be shared with stakeholders to align everyone on the next steps.
Reports are automatically generated for every live maze tested with at least one tester. To get statistically significant data, we recommend testing with twenty users or more.
In this article:
- Where can I find the report?
- Report introduction
- Usability score
- Mission analysis
- Website test analysis
- Card sort analysis
- Tree test analysis
- Closed question analysis
- Open question analysis
- Can I edit or customize the report?
- Comments and collaboration in reports
- Presentation mode
- Sharing and exporting the report
Where can I find the report?
Maze automatically creates a report for every live maze tested by at least one user. To open the report:
- Open your live maze.
- Click Report. Your report will open in a new tab.
The report provides key metrics for each block in your maze. Every maze report gives a high-level overview of the maze tested and also provides results for each mission and question.
The report introduction gives you an overview of the maze. It includes the overall usability score for the maze (learn more about the usability score below), as well as the number of responses and blocks in the maze.
The usability score measures your design's usability based on key performance indicators: success, duration, and misclicks.
A score from 0 to 100 is given to every maze tested, as well as to each mission in the maze, and each screen in the path(s).
These are the thresholds we use to measure the usability score:
- High: 80 - 100
- Medium: 50 - 80
- Low: 0 - 50
Learn more about how the usability score is calculated
In the report, each mission block is broken down into different sections for analysis:
1. Usability metrics
In this first section, you'll see the following metrics:
- Mission usability score: Evaluates that specific mission by calculating exit rate, misclick rate, and average duration
- Direct success: Percentage of testers who completed the mission via an expected path
- Mission unfinished: Percentage of testers who abandoned the mission, or ended it before reaching the final screen
- Total testers: Number of testers who completed the mission
- Misclick rate: Percentage of clicks outside a clickable area. In a live product, a misclick would have taken the user to an “incorrect” page.
- Average duration: Average time each user took to complete the mission
2. Mission paths
This section gives you an overview of your expected paths, and how testers interacted with them. Click each screen to see more details for that specific screen on the full optimal path analysis.
3. Success metrics
This section shows you how many people deviate from the expected path(s) you're set, and where on the flow that happens. A steep drop on a specific screen may indicate that the design or the setup of the test needs to be reviewed.
4. Usability breakdown
In this section, you'll find a detailed examination of every screen's usability with the average time spent, misclick rate, and usability score for each screen.
5. Optimal path analysis
Toggle the Summary portion of the optimal path analysis to group your screens by performance:
- Screens to rework: Low usability score (0-50)
- Screens to check: Medium usability score (50-80)
- Great screens: High usability score (80-100)
Click Full Analysis and scroll through the screens to dive deeper into the interactions with each screen, and whether they resulted in testers going off the expected path, moving to the next expected screen, or abandoning/stopping the mission.
Remember that the report only shows the expected paths. If your maze has a higher success rate, you probably can rely on your report alone to understand your users' behavior. However, if the maze had a lower success rate, you'll likely also need to use the raw data in the results dashboard in tandem to dig into alternative indirect success paths, as the report will simply show these testers going off-path.
Website test analysis
The mission overview highlights the key metrics for the live website test:
- Mission completed: This is the total success rate — the percentage of testers who completed the task, both through direct (expected) and indirect (unexpected) paths
- Expected path(s) followed: This is the direct success rate — the percentage of testers who completed the task via an expected path
- Mission unfinished: Percentage of testers who didn’t complete the task, either because they abandoned it, or because they didn't reach the final screen
- Average duration: The average time each tester took to complete the mission
The paths overview section breaks down every single path your testers took in your website test, as well as the number of testers and the average time to complete that path.
Paths with the highest number of testers and lowest average time are ordered toward the right. Scroll to the side to see all paths.
To visualize each path, click the path name or the arrows in the flow.
Card sort analysis
Card sorting results are presented in the report as follows:
- Top categories: Categories with the highest average agreement rate.
- Top cards: Cards with the highest average agreement rate.
- Outlier cards: Cards with the lowest average agreement rate.
- Unique categories: Highlights the one-off categories created by your testers. This section only appears if you've created an open card sort.
Tree test analysis
When viewing tree test results, you will see:
- End screen: The most popular final category selected by testers.
- Most common paths: The most common hierarchy selected by testers.
This enables you to see if there's consensus or disagreement over how to categorize/navigate your content.
Closed question analysis
For Yes/No, Opinion Scale, and Multiple Choice questions, you will see the visual representation of the results in your report.
Open question analysis
The report will also show you the answers to your Open Question blocks.
You can choose to include or leave out specific quotes from the report. Learn more
Can I edit or customize the report?
You can edit the report to include custom content (e.g. a custom slide) or exclude certain slides.
Learn more about editing your reports
Comments and collaboration in reports
Commenting on reports enables your team to discuss findings, raise questions, explore solutions, and engage with stakeholders throughout the process.
Learn more about commenting on reports
To present your report in full screen, click Presentation mode ().
Sharing and exporting the report
Click Share report to copy a link to your report.
If you’re on a paid plan, you can also download a PDF copy of the report for offline viewing.
Learn more about sharing and exporting reports