What are credits?
Credits are the currency used on Maze to source test participants from our panel. One credit equals one response from a participant. You can buy credits from a bundle, or directly when recruiting testers on the live maze page.
How much do credits cost?
You can buy credits in batches of 50, 100, 250, 500, and 1000. The price of credits decreases with volume. If you need more than 1000 credits, please let us know.
How many credits do I need?
The number of credits you need depends on how many participants you need to test. One credit will give you one tester. We recommend testing with at least 20 testers to have statistically relevant results. Learn more here: How many testers do you need?
What payment options do you accept?
We accept all major debit/credit card types.
How do I buy credits?
Check out this article for more information on how to buy credits for hired testers: Buying credits for recruiting testers
How can I get an invoice for my credit purchase?
If you need an invoice for a credit purchase, please get in touch with our Support team.
Do these credits expire?
No, the credits you purchase never expire. You can use them at any time, for all your mazes.
Where do I check my credit balance?
To check your credit balance, access the Credits page (app.maze.co/credits) on the bottom left corner of your dashboard. Your credit balance will be displayed at the top.
Can I test with my own participants?
Yes, you can either recruit participants from the Maze panel, invite your own participants (free), or both.
Who is on the Maze panel?
Maze uses Amazon Mechanical Turk (MTurk) to source testers. All participants are carefully sourced to provide real-value insight.
What demographics are covered?
You can filter responses based on sex (all, male, female) and age (18-70) when you place an order. Test participants are mostly US-based.
When sourcing testers from us using our hired tester panel, all test participants are English-speaking. If you need to test in another language, you must source your own testers, or use a third-party research panel to source your testers.
More demographic filters are coming soon.
How fast do results from testers come in?
Results start coming in as soon as your order is placed. Though orders are often fulfilled in hours, please note that we don’t guarantee a particular turnaround time. Every hired tester order stays active for 7 calendar days, unless it’s completed before then.
There are a few factors that can extend the turnaround time:
- Demographic filters may greatly constrain the pool of available testers, and extend the turnaround time accordingly.
- The length of the test can also play a role. Testers know upfront the estimated time it will take to complete the test before accepting. If the test is longer than normal, you’ll see a higher rate of testers abandoning it or not picking it up at all, which also slows down turnaround time.
If you haven't gotten your full tester order after 7 days, please don't hesitate to reach out to our Support team.
Any limitations I should know about?
- If you're doing A/B testing, please be aware that we don't currently have a way to prevent testers from taking both tests.
- At the moment, it isn't possible to use Clips with hired testers. To record tester sessions, you must source your own testers.
Please let us know if you have any additional questions about credits and recruiting testers with Maze.